Why We’re Excited About Simplified Scanning. And Why You Should Be Too

We are excited to announce a new solution: Simplified Scanning

We’ve added Scan To Email and Scan To Cloud to the PrinterLogic SaaS Core feature set to help organizations like yours quickly access and collaborate digitally instead of using those pesky paper documents or scanned copies.

As a product manager at Vasion for the past two years, I’ve been able to meet with our customers to discuss their challenges with both printing and scanning, like configuring and managing scanning processes on on-premise MFDs from different manufacturers, maintaining security and visibility to user activity, constantly training users on scanning as the process differs from MFD to MFD—the list goes on.  

We prioritized solving those challenges with this new solution to improve your way of doing things. That’s why I’m excited about Simplified Scanning. I think you will be, too, for these three key reasons.


1. Simplified setup, management, and control 

Varying configuration methods and interfaces can be a nightmare. If you have multiple MFDs of different manufacturers—the process gets way more time-consuming than it should be.

That said, pay close attention to the configuration steps below in Figure 1. 

To enable scanning within the Admin Console, you toggle on the feature from your Global Scan Settings, then enable Scan To Email or Cloud in the settings of the devices you want scanning. 

That’s it. Not so complicated, right?

From there, you have complete control within the Admin Console over the default Global Scan Settings for all MFDs and who can see and adjust which settings.



Figure 1: Configuration for Scan To Email and Cloud is simple within the PrinterLogic Admin Console. 


Scan To Email 

SMTP for emails is pre-configured in this initial release of Scan To Email, so you don’t have to configure it on each of your MFDs. Set it once, and you’re good to go. You can also lockdown Scan To Email recipients to specific domains and address book contacts, depending on the level of security and control you want with user scanning permissions. 


Scan To Cloud

Configure each cloud storage provider (Google Drive, Box, OneDrive, and SharePoint) within the Admin Console once rather than per user at every printer. You can set up specific groups or users to see and scan to particular cloud storage folders users need, like NDAs, contracts, and more. As long as the user has access to their cloud storage provider account, those folders will display for them at the MFD. 

Employee access maintenance is simple, too. Users are added and removed from cloud storage folders without you needing to re-configure access. If the user is in an IdP group, they get access automatically. 


2. Better visibility over your entire environment 

If you’re using the built-in scan function on your MFDs, you probably can’t see who is scanning or where files are sent—unless you’re standing at your MFD all day long, watching everyone who uses it. Scanning can be an inherently vulnerable process, and we put a big emphasis on being able to view and monitor all user scan activity from every MFD, all from a single platform, without standing guard at your scanner. 

Your basic MFD uses an NTLM V1 encryption, but we know you need more coverage than that. All file transfers that happen within PrinterLogic go through HTTPS/TLS 1.2, with all emails encrypted over SSL. With Single Sign-On (SSO) functionality, you can manage user access to MFDs to ensure only those that you have authorized can access printing and scanning functions. All users must authenticate their identity at the CPA via badge swipe or username and PIN credentials before scanning, ensuring that anything they do after login is tracked to their usernames. 

Then, within the Admin Console, you can access a designated scanning report to see activity information like who is scanning and from what workstation, the time of the scan, and additional scan job details to help you manage and maintain document and organizational security. 



3. Universal and convenient end user experience 

The old-school process for an end user to scan required users to scan a document, track down wherever that file was saved, then manually attach it to an email, or upload it to a cloud storage folder just to share it with others. Doing this with a few documents now and then can work, but it’s not a long-term solution, especially as the organization scales. 

With Simplified Scanning, your end users can log in to the Control Panel Application (CPA) on the printer as they usually would for Secure Release Printing, select a Scan To option (Email or Cloud), define their scan destination and settings, and then scan. The process takes minutes. 

This paperless process is great for you, too. With an intuitive, universal interface for end users to scan with no matter the printer manufacturer, you spend less time on helpdesk tickets for user configuration, logins, and retraining for different manufacturers. 


Looking to the future

Big things are happening behind the scenes that we can’t wait for you to see. 

There is more to come with additional scanning capabilities, from scanning to a network from a mobile device to a workflow with Optical Character Recognition (OCR) technology. We’re dedicated to developing products that make your lives easier while benefiting your organization. 

Solutions like Simplified Scanning that automate manual processes and digitize document management are just the start of our Vasion unified platform—bringing print, workflow, and document management together. Stay tuned, and get excited. 

If you want to try Simplified Scanning in your organization, schedule a demo or contact your Customer Success Representative. 

Solved: Remote Desktop Printer Redirection Not Working

Originally published on December 27, 2017

On this blog we’ve previously shared fixes for when your redirected printer is not showing up in a remote desktop session, solutions for when remote desktop printer (RDP) redirection is not working with Server 2012 and general tips for configuring universal RDP printing. And that’s just within the past few months.

Given all the challenges associated with RDP printing, it’s probably not surprising that we’d devote so much space to it. Here at PrinterLogic, it continues to be one of the topics that IT professionals are most eager to discuss with us. More specifically, they want to talk about RDP printer redirection and how to improve it. Is there a quick fix—a hidden setting, maybe, or a hack—that experts and admins use to solve problems with RDP printer redirection not working?

The short answer is no. And yes.

Let me explain what I mean by that.

In any RDP environment, printer redirection is a tricky, multi-step process. First, the server acquires a list of local printers—either hardwired or networked—installed on the remote client. Then a print queue is created in the remote session. When a user clicks “Print,” the remote client looks for the associated printer drivers on the server, and the printer is redirected if that driver query is successful.

Because of these contingent steps, there are a number of things that can go wrong with printer redirection in even the most basic scenarios. For example, if there’s a mismatch—even a slight one—between the driver the printer is looking for (e.g., “Canon ImageRUNNER”) and the name of the driver on the server (e.g., “Canon Image RUNNER”), your end users are almost certain to experience problems with RDP printing. This could be a fairly common issue like a redirected printer not showing up in the session—or something even more difficult to troubleshoot, such as print jobs simply disappearing from the queue.

Aside from double-checking your settings to make sure that local printers are enabled in the remote environment and the correct drivers are installed on the server, there’s no surefire fix if RDP printer redirection is not working like it should. At least not natively.

That’s where PrinterLogic comes in.

Our unique print management solution integrates seamlessly with your existing remote desktop environment to both augment and simplify native RDP printing. Its next-generation combination of centralized management and direct IP printing allows you to administer your entire print environment with unprecedented ease while also minimizing the complexity of printer and driver deployments.

With PrinterLogic, you can perform routine printer management tasks such as renaming printers and updating drivers from a single location and the changes quickly replicate throughout your environment. This can easily eliminate the kinds of issues that result in a redirected printer not showing up for a remote client. Want to change a single property for an entire pool of printers? What about changing the default setting on a single printer? PrinterLogic’s intuitive management console makes these actions almost effortless for any printer or group of printers in the entire organization. All carried out from a single pane of glass.

And when it comes to deployments, it’s just as easy. PrinterLogic avoids the typical complexities of deployment because it eliminates the need for GPOs or scripts while providing you with automated, dynamic and granular methods for getting the right printers into the hands of the right users—reliably and accurately.

You’ll find that PrinterLogic does more than enhance your RDP printing environment too. It can completely eliminate print servers, enabling your organization to save money and time by radically downsizing your print infrastructure. At the same time, PrinterLogic provides you with additional features and flexibility, including comprehensive print auditing capabilities and reduced reliance on your WAN connection. It’s the cost-effective, quick-to-implement solution to RDP printer redirection not working and so much more.

Changes to Printing in Windows Server 2019

Originally published on Feb 22, 2019

Server 2019 is Here!
For those of us who have been operating in the Windows server space for a while now, it may feel odd that a new server version is already being released! Since 2003, IT organizations have had almost 4 years between the stress of server upgrades. But starting with Windows Server 2016, Microsoft has moved from releasing a new server version every few years to a semi-annual release cycle.

Microsoft is targeting Windows Server releases during Spring and Fall about every 18 months. This new release cycle will be consistent with the rest of the major release cycles coming out of Redmond, including Windows 10 and Microsoft Office 365. This new release strategy will bring cutting-edge features to customers much faster, but it may also cause strain on IT departments to keep up with the update cycle and changes in each release.

I wanted to help anyone who is curious about how Server 2019 may impact their print environment, so I put on my scuba suit and did some TechNet diving for you. Here are the most important changes to Server 2019 and printing.

On, Then Off, Then On Again
Most organizations that are taking advantage of Server Core desire a server OS that is lean and stripped of any unnecessary functionality. In Server 2016 Microsoft started enabling print server components by default. However, in 2019 Microsoft has done another 180 and again disabled print server components by default in Server Core.

If you would like to enable the print feature in Server Core 2019, you can do so by running the cmdlet “Install-WindowsFeature Print-Server.”

Removal of Common Type 4 Drivers
Starting in Windows 10’s version 1809 release in October, we saw that Microsoft removed common type 4 drivers that were previously shipped with the OS. Microsoft has removed the built-in type 4 driver repository in order to “reduce the Windows footprint and provide more storage.” This was somewhat burdensome for users who would have to run Windows Update service to load the print drivers they needed for their specific printers.

With the release of Server 2019, we see that Microsoft has taken the same approach by removing the common type 4 drivers that were shipped with Server 2016. This has left many IT departments in a bind when standing up a new Microsoft 2019 Server that will be running as a print server. IT departments now must locate and load the type 4 drivers they need to support their printer fleet. This problem is amplified for an organization that has many different types of printers in their fleet.

Still No Spooler Clustering
One of the implications of Server 2019 and print servers isn’t so much a feature that was added or a feature that was removed, but the rather a feature that is still missing. Starting with Server 2012 Microsoft removed the ability to cluster print server spoolers. This has forced organizations to accept their print servers as a single point of failure. Many organizations were hopeful that print server clustering was going to be reintroduced with Server 2016, but were sadly disappointed. The continued absence of this feature in Server 2019 makes me wonder if Microsoft is paying any attention to their own print server spooling service.

Stay Tuned
With the faster release cycle of Microsoft server versions, we all may ultimately benefit from Microsoft’s ability to react to market demands quickly and release features that benefit enterprise IT environments. Here at PrinterLogic we will keep gladly sifting through and finding the most relevant changes to printing and bubble them to the top for anyone interested. Subscribe to this blog for the latest updates.

If you want to keep your server core as “lean” as possible, why not completely remove the print server role? Or if you are stressing about building out a type 4 driver repository, or want to completely eliminate print servers and the single point of failure, let PrinterLogic show you how to modernize your print environment and eliminate the need for print servers. Download a free 30-day trial today.

The Advantages of PrinterLogic’s New Control Panel Platform

This week PrinterLogic is releasing the first in a series of all-new Control Panel Applications, or CPAs. These apps install on a printer and provide identity authentication for secure-release printing. The new Gen 2 Canon CPA—compatible with PrinterLogic’s on-prem and cloud solutions—supports Canon’s imageRUNNER ADVANCE printers. To learn more about that rollout, read this post.

But there’s another important story underneath the development of our Gen 2 CPAs. This post will discuss PrinterLogic’s new Control Panel Platform, and why it’s important for our customers.

Our current generation of CPAs
PrinterLogic’s CPAs have been a trusted option for secure release printing for several years. They allow a user to securely release sensitive print jobs while standing at the printer. This ensures that print jobs are not forgotten or left unattended in the output tray, helping to preserve the confidentiality of sensitive data.

But as with any first-gen products, there’s room for improvement. For starters, we developed each of CPA individually, for one printer manufacturer at a time, using each manufacturer’s software tools (SDK). This led to some differences in the user interface, as well as variances between printer brands in terms of console responsiveness and print performance.

Another factor, which became more and more important over time, was compatibility with our cloud solution, PrinterLogic SaaS (formerly PrinterCloud). Earlier CPAs were designed primarily for PrinterLogic Web Stack (formerly Printer Installer), our on-prem solution, and they didn’t work well in a cloud environment.

As migration to the cloud became a driving force in the industry, we began working on a new CPA design that worked equally well for both environments. During that process, the advantages of building new CPAs on a common code base we designed from the ground up, and relying less on the printer manufacturers tools, became clear.

The new Control Panel Platform
That led to our new Control Panel Platform. The new platform leverages a unified code base for building CPAs across all printer hardware manufacturers. So, you say: “That may be great for your dev team, but how does it benefit me, your customer?”

The new platform offers compelling benefits for you as well:

  1. Users in large organizations often interact with several printer brands. As more Gen 2 CPAs are created, the user experience across those MFPs will be consistent. The screen presentation has been streamlined and is more intuitive.
  2. Gen 2 CPAs deliver print jobs quicker. App load speed, console responsiveness, and print throughput are significantly improved. For example, compared with some legacy CPA scenarios, the time it takes to receive a print job after authentication is five to 10 times faster. Users are less likely to get impatient and “re-badge,” which has been counterproductive in the past.
  3. IT admins will see a more automated installation procedure, as well as better error handling and troubleshooting tools.
  4. Finally, for printers with Single Sign-on (SSO) firmware support, Gen 2 CPAs function as SSO “provider” and SSO “listener.” The CPA can be the initial sign-on interface so that subsequent applications on the printer are auto-authenticated. Conversely, if the user signs in using another app on the printer console, our CPA will skip authentication, and users go directly to a presentation of available print jobs.

There’s another overarching benefit to PrinterLogic customers who are migrating to the cloud: The new Control Panel Platform helps bring feature parity between PrinterLogic’s on-prem and SaaS solutions. For example, the new Canon Gen 2 CPA delivers full and equivalent pull-printing functionality to both PrinterLogic Web Stack and PrinterLogic SaaS.

To summarize, the Control Panel Platform allows us to deliver a family of faster, easier Gen 2 CPAs to facilitate secure-release printing. Improvements such as SSO support, faster printing, and a uniform interface across printer brands translate to added convenience and productivity for users and IT administrators.

The new Gen 2 CPA is now available for the Canon imageRUNNER ADVANCE family of printers. Support for Sharp, Xerox, HP, Konica-Minolta, and Ricoh is expected by the end of 2019, followed by Lexmark and Toshiba by early 2020.

What’s New in the April 2019 PrinterLogic SaaS Update

Following the much-anticipated 18.3 release of PrinterLogic’s on-premises enterprise printing solution, our serverless cloud-based printing platform, PrinterLogic SaaS (formerly PrinterCloud), has been updated with enhanced functionality and new features.

With this update, special focus has been placed on making pull printing more convenient, improving printing performance for mobile devices and Chromebooks, and providing increased print security. We’ve also employed a more modular code design for quicker feature roll-outs going forward.

Highlights include:

Print Release App for smartphones
PrinterLogic’s new Print Release App brings added convenience to PrinterLogic SaaS’s optional mobile and pull (or secure-release) printing capabilities. Users with Android and iOS mobile devices can simply launch the app to view a list of their held print jobs and then release these jobs individually or en masse to their desired printer. They only have to enter their login credentials and PrinterLogic SaaS instance URL once to have instant access to their mobile and pull print jobs from that point forward.

Along with being incredibly convenient, the Print Release App is potentially cost-saving as well. It can be used to release print jobs to any existing network printer, including legacy devices, and eliminates the need to upgrade printers or buy expensive badge-release systems.

Mobile and Chromebook printing: Life in the fast lane
This update brings “fast lane” technology to PrinterLogic SaaS’s mobile-printing system. This intelligent software-based feature assigns a unique thread to each print job, so even if a queued job stalls or somehow fails to print, the other pending print jobs behind it won’t be held up. That dynamic reprioritization ensures even smoother, more reliable performance for your end users when printing from their smartphones, tablets and Chromebooks.

PKI support for printing encrypted emails
Organizations that use Public Key Infrastructure (PKI) to encrypt email messages sent using Microsoft Outlook will be pleased to learn that PrinterLogic SaaS now automatically decrypts these emails when printing. This gives users in these organizations access to the benefits of email printing. To implement this feature, all the IT administrator has to do is add a valid certificate and key in PrinterLogic SaaS’s administrative console.

Landscape printing for email file attachments
The latest version of PrinterLogic SaaS includes better formatting when printing landscape-oriented file attachments, such as PowerPoint slides.

New modular code design
The current PrinterLogic SaaS update also employs a more modular code design, which means customers will receive more frequent feature updates and improvements as soon as they’re ready for release. This lays the groundwork for accelerated update cycles and even more responsiveness to the latest developments in enterprise printing.

Start enjoying these features right away
If you’re a current PrinterLogic SaaS customer, you’ve already received these features and improvements.

Not yet a PrinterLogic SaaS customer? Interested in learning more about how to eliminate print servers with PrinterLogic’s robust solution? Sign up today and test PrinterLogic SaaS in your environment for 30 days, completely free of charge.

About PrinterLogic
PrinterLogic helps IT professionals eliminate all print servers and deliver a highly available serverless printing infrastructure. With PrinterLogic’s centrally managed direct-IP printing platform, customers empower their end users with mobile printing, secure release printing, and many advanced features that legacy print management applications can’t provide. The company has been included multiple times on the Inc. 500 and Deloitte Fast 500 lists of fastest growing companies in North America.

Solved: Citrix Printing Delay

We’ve covered—and solved!—several common Citrix printing problems (such as WAN vulnerabilities and Virtual Apps-specific issues) in previous blog posts, but this time I’d like to concentrate on one that’s slightly more broad but no less frustrating: the Citrix printing delay.

Whether you’re a seasoned Citrix expert or you’ve just launched a Citrix environment in your organization for the first time, your head might be nodding at the mention of a Citrix printing delay. Citrix solutions bring a huge list of advantages to your computing experience, as we all know, but it’s also not unusual for admins to find that Citrix printing is slow.

And when Citrix printing is slow, your end users start to grow agitated. That’s never fun.

There are a number of reasons why the speed of your Citrix printing might be suffering, and nearly all of them have to do with the nature of a virtual environment, regardless of whether you’re dealing with thick, thin or zero clients. When a print job is forced to make one or more network hops across the WAN as it travels between the remote client and the local printer, the risk increases that it will encounter bandwidth restrictions or interruptions in WAN connectivity. There are simply more variables, more moving parts, more potential points of failure, and they all cause speed-related Citrix printing problems.

PrinterLogic is the ideal solution to the Citrix printing delay. With its ability to integrate seamlessly into any Citrix environment, PrinterLogic acts as a replacement or complement to your preferred method of Citrix printing. It doesn’t matter if you’re using the Citrix Universal Printer, auto-created printers or session printers: Unlike many self-styled Citrix printing solutions, PrinterLogic is versatile and powerful enough to be deployed alongside Citrix without compromising any of the features you need and enjoy.

How does PrinterLogic address printing speed in Citrix with such success? It has to do with the distinctive way our next-generation solution fuses direct IP printing with centralized management. By establishing direct connections between remote clients and local printers, PrinterLogic is able to reduce WAN usage and all its inevitable pitfalls in Citrix printing scenarios. Print jobs can now be routed straight from the client to the printer and will no longer be susceptible to WAN outages or bottlenecking.

But PrinterLogic goes one step further. It restores ease and simplicity to Citrix print management, creating an additional bulwark against the kinds of printer installation hiccups and driver issues that can also cause Citrix printing to be slow.

For example, PrinterLogic eliminates group policy deployment errors by eliminating GPOs and scripts from Citrix print management altogether. With PrinterLogic, you can now deliver printers to users automatically and accurately on the basis of a whole host of Active Directory criteria—and even improve proximity (or location-based) printing in dynamic Citrix environments.

PrinterLogic also has a convenient self-service printer installation portal than enables end users to identify and safely install nearby printers with a single click. Not only does this avoid the myriad Citrix printing problems that stem from failed deployments, it also means that end users are getting the closest or most practical printer, which keeps Citrix printing from becoming slow.

That boost in speed and reliability is something they’ll appreciate more than brand new computers. And your helpdesk will too.

You might also be pleased to discover that PrinterLogic can eliminate print servers too, which removes yet another point of failure from your print environment as well as the headache—and cost—that print servers inevitably bring. That’s how PrinterLogic does more than just speed up Citrix printing. It also streamlines Citrix print management.

Solved—Printer Not Mapping Through Group Policy

Group policy can be a useful, even essential tool for administrators when managing their IT environment. At the same time, group policy can be a colossal headache for those same admins when it results in unexpected behaviors or the sets of configurations called group policy objects (GPOs) seem to be applied arbitrarily. In print management specifically, admins will often encounter situations where a printer is not mapping through group policy, leaving users unable to print.

Aside from the basic loss of print availability and productivity for the end user, these situations can have profound knock-on effects. Frustrated by something that seems like it should be straightforward, the user will typically end up calling the service desk for help. The support rep will then have to take time to isolate the print mapping problem.

But because group policy relies on strict rights management, support staff are rarely authorized to make the necessary group policy changes, thereby complicating the troubleshooting process. As a result, the ticket for the user’s GPO printer mapping issue is escalated to the admin tier, which means the problem now has to be reviewed by a new set of eyes. Here, either an admin deals with it immediately, taking his or her attention away from more important responsibilities, or the user is forced to wait, unable to print in the meantime.

That’s how simple GPO printer mapping problems add up to wasted resources over the long term. And it illustrates why solving these problems would remove a major source of frustration for admins and end users alike. Although printers not mapping correctly can be caused by any number of improper configurations or overlooked settings, here are some general solutions.

  • Know your rights: For security reasons, you can specify elevated rights as a precondition for installing printers and drivers. However, in many situations, this requirement causes driver installations and print mapping to fail. Instead configure your GPO printer mapping to allow users to install printers without admin rights.
  • Avoid conflict: Given the hierarchical nature of group policy, it’s not uncommon for GPOs to override or conflict with one another. Though it might take some time, review your resultant set of policy (RSoP) for all clients, not just the ones experiencing print mapping issues, to ensure that your GPOs are complementary and not contradictory.
  • Preferential treatment: Group policy preferences (GPPs) offer more flexibility—more like a should than a must. But sometimes this flexibility can be exactly what causes print mapping to fail. If using GPPs, try experimenting with a more rigid set of conditions as well as your method of preference execution (e.g., “update” or “replace” instead of “create”).
  • Read from the script: Rather than using group policy for your print mapping, you might have more success with a custom-coded network printer mapping script. These run during the logon process and can be deployed on a per-user basis, giving you more control over the printer mapping process.

Bear in mind that each of these practices comes with a caveat or two. For example, removing the elevated rights requirement for the sake of convenience could have security implications. And a network printer mapping script can prolong logon times considerably.

Eliminate group policy print mapping entirely with PrinterLogic
PrinterLogic is a next-generation print management solution that leverages direct IP printing and centralized management to ensure high print availability, dynamic printer deployment and effortless printer management throughout your organization. Its native deployment capabilities eliminate the need for GPO printer mapping or custom network printer mapping scripts, neatly avoiding the drawbacks of both. Yet it integrates seamlessly with Active Directory (AD), so you can automatically get printers to specific users on the basis of the same AD criteria you would be using for group policy.

By design, the installation possibilities don’t stop there. PrinterLogic empowers your end users with a self-service installation portal, giving them a consistent, intuitive way to identify and install nearby printers—even if they’re in a new and unfamiliar location—with a single click. They no longer have to wrestle with complex manual print mapping processes or be at the mercy of GPO printer mapping to print precisely when and where they need to. That reliability and ease of use likewise cuts down on service desk calls and support tickets.

PrinterLogic integrates quickly and seamlessly with any environment and can replace your print servers altogether—eliminating not only your current and future GPO printer mapping issues but your costly print infrastructure as well.

Google Cloud Print Problems: Document Not Printing

Cloud printing was supposed to solve many of the inescapable shortcomings of print servers: a lack of environment-wide visibility, for example, or inefficient printer and driver management. And to some extent it did. Yet popular cloud-based printing services like Google Cloud Print aren’t immune to issues of their own—even basic ones, such as documents not printing.

The problem of documents not printing is an overarching one that can take two general forms. It could be that the user prints, the document enters the cloud printing queue, but then the job is never executed by the printer. Or it could be that the print job never even reaches the queue.

Before we proceed with troubleshooting, here’s the fundamental question: Are you using a printer that’s compatible with Google’s cloud printing? This is important because sometimes Google Cloud Print has issues with printers that aren’t cloud ready (aka “classic”) and will require a connected PC or Mac to act as a bridge.

Once you’ve made that distinction, let’s start with the documents that do enter the cloud printing queue but fail to execute. And keep in mind that all of these assume you’ve done the rudimentary steps like checking network connections and power to the devices.

One common cause is that your cloud-ready printer simply isn’t set up correctly in Google Cloud Print, so you’ll have to consult the manufacturer-specific instructions and ensure that each step has been followed exactly. Then retry printing. If you’re using a classic printer and are experiencing Google Cloud Print issues, you’ll need to disconnect all of the classic printers under the Chrome device console (chrome://devices), then visit “Printers” under the Google Could Print management console. Any duplicate printers there should be deleted before trying to print again.

In the event that the document is neither printing nor appearing in the cloud printing queue, make sure that the printing account is the same as the owner account that was used to set up the printer, or that the printing account is authorized for printer sharing in the owner account. This requirement is the same for classic printers as it is for cloud-ready printers. Another troubleshooting step is to simply delete and re-add the printer via the Google Cloud Print management console. Finally, if you’ve exhausted all other methods, verify that your printer driver has been updated to the most current version.

Unlike cloud-based printing services such as Google Cloud Print, PrinterLogic SaaS (formerly PrinterCloud) doesn’t force you to jump through flaming hoops to get your devices set up and ready to tackle print jobs. You can use our next-gen cloud-based printing solution with any printer, even legacy devices.

But that’s not its only advantage. PrinterLogic SaaS leverages direct IP printing, which creates one-to-one connections between workstations and local printers. This means that, whereas an interrupted WAN connection could cause Google Cloud Print issues, users with PrinterLogic SaaS can continue printing as usual during a temporary WAN outage.

With PrinterLogic SaaS, you also get PrinterLogic’s unparalleled printer and driver management. Our centralized admin console allows you to add, manage and remove printers as well as drivers with incredible ease. Printers and drivers can be altered or updated on an individual basis or en masse, and default settings for an entire pool or fleet can be enacted by simply ticking a checkbox.

And that’s only the start of it. PrinterLogic SaaS is light years ahead of competing cloud-based printing services because it offers advanced tools like Mobile Printing, Secure Printing, detailed auditing, plus more. PrinterLogic SaaS doesn’t just sidestep the Google Cloud Print issues that you can drive you to distraction, it also provides the added value that simplifies and streamlines enterprise print management.