Failover Clustering and High Availability for PrinterLogic Web Stack

When it comes to high availability for a printing environment, PrinterLogic Web Stack (formerly Printer Installer), by design, has you covered. This great product converts your entire organization into managed direct IP printing and enables IT administrators to deploy printers, printer drivers, and profiles from a simple console. Now, when a user prints, the job is sent directly from the user’s system to the printer, eliminating the need for print servers and a single point of failure. Should the PrinterLogic Web Stack server ever go down, users will still be able to print.

Larger enterprise customers may still desire that the print management capabilities of PrinterLogic Web Stack be available at all times; they may even have SLA commitments to the business. With the release of PrinterLogic Web Stack 17.1, an enterprise class of high availability is now supported. PrinterLogic Web Stack now has the capability to support three methods for making your print management highly available:

  • Active/active high availability using load balancer, IIS web server farms and real-time database replication
  • Automated and manual failover to a warm standby using DNS
  • Database backup and restore

Active/active high availability is new to PrinterLogic Web Stack 17.1. It’s a method of creating redundancy for both the web server and the database that makes up PrinterLogic Web Stack. This now ensures that PrinterLogic Web Stack admin console, portal, and client communication are always available.

The foundation of the active/active high availability is the separation of the application from the database. This allows the use of industry standard technology in making the database and web server redundant.

PrinterLogic Web Stack utilizes MySQL master/master replication using global transaction identifiers (GTIDs) to ensure that data is written real-time to a redundant database. In the event that the primary database server goes down, PrinterLogic Web Stack will automatically detect the failure and start using the secondary database server. The failed database can then be repaired and the GTIDs will restore the database back to full replication.

For web server redundancy, PrinterLogic Web Stack is installed on multiple IIS servers that are configured within an IIS farm using application request routing (ARR) for load balancing. PrinterLogic Web Stack utilizes Microsoft dynamic file system (DFS) to replicate and share content real-time across the web servers. IIS-farm can monitor the web servers and If one of the PrinterLogic Web Stack web servers fail, the requests are simply routed to the web servers that are still online. The failed web server can then be rebuilt and added back into the IIS-farm and start responding to requests.

They say a picture is worth a thousand words:

This blog has focused on the latest active/active high availability capability released in PrinterLogic Web Stack 17.1. There are, however, two other methods. These methods are used by multiple PrinterLogic Web Stack customers. They are well documented on the PrinterLogic support site.

Based on your needs, you can use one of these methods to meet SLAs and provide a highly available print management solution to your company.

Print Management Continues to Expand with PrinterLogic Web Stack 17.1 Release

Posted by Chris Poole

We at PrinterLogic continue to expand features and capabilities for print management with the latest release of PrinterLogic Web Stack (formerly Printer Installer) 17.1. This latest version has some very compelling reasons for you to upgrade. With this new version come new features that continue to fit into your print management strategy and that reduce the costs of distributing and managing printers to end-user workstations. Here are the highlights.

Active/Active High Availability—Printing has always been stable with PrinterLogic Web Stack since all print jobs go directly to the printer via direct IP. However, now there is yet another method of providing greater stability for management functions.

Plus Technologies integration—Plus Technologies brings back-end document output management to the table. With this integrated solution, you now have a way to better manage the OM Plus Delivery Manager as well as offer document output management features to front-end workstations—all without the need for Windows print servers. Here are a few features:

  • Automated printer driver management and deployment
  • Self-service installation portal for end users
  • The ability to leverage any network printer regardless of the origin of the print job
  • Document output management features including:
    • Intelligent rules-based routing
    • To-the-tray print confirmation
    • Document archiving and tracking
    • Tamper-resistant security (checks, prescriptions, etc.) on plain paper
  • Pull printing for both front- and back-end printing

Mixed printer types in Self-Service Portal—Now you can support both Windows shared printers and direct IP printers in the same interface to ease the transition of converting your environment to direct IP. In the past, you simply convert the entire environment at the same time or slowly migrate to PrinterLogic Web Stack, one printer at a time. Now you have the option to do a more gradual migration by including your existing printer queues from print servers with your converted direct IP printers inside of the self-service portal. Not only will this make your transition easier, but will ultimately lead to the demise of your print servers.

Enhanced Pull Printing Options—We’ve enhanced the way you do pull printing by adding additional features into the single sign-on features. Now the user credentials auto-populates email addresses in the printer’s console, making scanning to email easier. We have added support for Eletec network devices (TCPConv 2) with our Simple Badge Release to attach and release print jobs for printers that do not support badge/card scan. For those in non-English–speaking countries, we are also supporting many European languages on our MFP Control Panel Application.

Localization of Print Job Currency—Now print job costs are tracked with any currency around the world. No longer do you have to track with US Dollars, but now you can track your costs in Euro, British Pounds, Yen, or whatever you desire.

All this and more. Discover what we did with the latest version of PrinterLogic Web Stack and download a 30-day trial.

Eliminate Your BYOD Problems

Posted by Devin Anderson

Bring your own device printing (or BYOD printing for short) has transformed the workplace print environment. It’s thrown the doors of enterprise printing wide open to end users’ custom devices, making it more convenient for them to keep their device of choice without sacrificing functionality or productivity. In fact, allowing them to access BYOD mobile printing has the potential to make your end users more productive, because they no longer feel hamstrung by one-size-fits-all, company-issued devices.

Or that’s how it is in theory. The very same things that make bring your own device printing advantageous also make it incredibly challenging. Sure, device heterogeneity might be great for end-user convenience, but it also introduces more variables into a print environment in terms of operating systems, apps and hardware.

That variability ends up placing greater support demands on IT departments. The printing issues and incompatibilities that might arise also make it harder for BYOD mobile printing to live up to its promises of convenience and flexibility—and that in turn causes end-user dissatisfaction. In the end, common BYOD printing problems would seem to negate or even overshadow the benefits of bring your own device printing.

Some organizations try to remedy these BYOD printing problems through dedicated BYOD printing solutions. The catch is that these solutions are usually more bolt-on than integrated, so they can’t always guarantee a seamless BYOD mobile printing experience for your end users. After a lot of backend configuration, they might work reliably for certain end users on select printers. But not for every BYOD end user on every printer. So does that really count as a true bring your own device printing solution?

PrinterLogic’s Mobile Printing solution provides comprehensive and ubiquitous BYOD mobile printing to all your BYOD users and guests, on- or off-network, wherever they happen to be. Unlike stopgap BYOD printing solutions, with Mobile Printing there’s no client-side software to install, and it works with any mobile device and any printer—even legacy models. This means that any guest or end user with any BYOD device can print to any authorized printer without requiring admins to carry out the painstaking configurations or specialized deployments that cause so many BYOD printing problems.

Our Mobile Printing solution is able to do this because it leverages tried and tested email-to-print functionality. To print, all an end user has to do is send the desired documents or files to a printer’s dedicated email address. The print job immediately enters the queue like any other. This simple process avoids typical BYOD printing problems because it’s so straightforward. And that saves time and energy on the front- as well as the backend because end users don’t have to call the service desk with the usual litany of BYOD mobile printing questions.

But with that simplicity also comes security. Using Mobile Printing, admins can determine precisely which users are able to print to which network printers. They can set quotas on how much guests are able to print, specify what file types they’re allowed to print and restrict their printing options to, say, black and white only. This gives admins unprecedented control over your organization’s bring your own device printing environment without inconveniencing and frustrating end users.

Through Mobile Printing from PrinterLogic, you can eliminate your BYOD printing problems while providing BYOD mobile printing capabilities to everyone in your organization. That means you can experience the transformative benefits of bring your own device printing as it was meant to be—with none of the exceptions and caveats of other BYOD printing solutions.

Cloud Printing: A Technical Overview

As cloud printing gains popularity and organizations begin to weigh their long-term print management options, they typically find themselves asking two important questions: First, how does cloud printing stack up against traditional print management paradigms? And second, how do cloud printing solutions stack up against one another?

To help you better understand cloud printing in general and answer those questions in particular, what follows is a very concise technical overview that will cover the basics of what software-as-a-service (SaaS) cloud printing is and how it compares to traditional print management solutions.

Traditional enterprise print management infrastructures generally consist of a fleet of networked printers and one or more print servers. Those infrastructures could be physically separated across multiple sites or they could be confined to a single building. They might have ten printers or they might have 10,000. Irrespective of those parameters, these print environments adopt one of two models: consolidated, with a single centralized print server, or distributed, with multiple localized print servers spread throughout the organization. A third type of print environment is direct IP, in which no print server acts as a “middleman” and clients are directly associated with network printers. In some respects, cloud printing solutions are not all that dissimilar to these models.

Where SaaS cloud printing solutions differ is that they take the administrative component of these on-premise print management paradigms and transfer it offsite, making it accessible through an online portal. That provides obvious benefits such as centralized administration, reduced hardware infrastructure, and seamless upgrades, but it also increases dependence on the wide-area network (WAN) because printing is now managed and relayed via the cloud-based hub. If the WAN becomes inaccessible for any reason, cloud printing becomes unavailable through most cloud printing solutions.

Furthermore, the limitations of some cloud printing options make these next-gen solutions incompatible with legacy printers, forcing your organization along a narrow upgrade path in the future. In some cases, cloud printing solutions are designed to work better with certain brands of software and therefore confine your organization to a specific app ecosystem.

When cloud printing solutions operate in this way, they replicate a few of the unwanted shortcomings of traditional print infrastructures and even introduce a few of their own. PrinterLogic SaaS (formerly PrinterCloud), on the other hand, is a SaaS cloud printing solution that has been developed to overcome all these issues and deliver all the cloud printing options and cloud printing functionality you expect.

With PrinterLogic SaaS, your organization can easily migrate its print servers to the cloud using a simple import tool that copies printer names, location, IP address, drivers, profiles and other vital information right into PrinterLogic SaaS. Then, using any software distribution mechanism, you’ll silently deploy the PrinterLogic SaaS client onto any print-enabled workstation. From that point on, you can completely eliminate your physical print servers and let PrinterLogic SaaS handle print management and negotiate cloud printing. The key benefit that PrinterLogic SaaS has over other cloud printing solutions is that an Internet connection is not necessary for printing. That’s because PrinterLogic SaaS establishes reliable direct IP connections between workstations and printers.

Through PrinterLogic SaaS’s unique paradigm, admins enjoy the convenient centralized administration of cloud printing along with the ability to deploy printers individually or en masse without having to rely on group policy objects (GPOs) or scripts. Your end users, meanwhile, experience a stability and an availability that is hard for other cloud printing solutions to match. PrinterLogic SaaS is also compatible with all printer makes and models right out of the box, so you can imbue your existing printer fleet with cloud printing functionality in one fell swoop. PrinterLogic SaaS even integrates seamlessly with virtual environments like Citrix or VMware.

Whether you’re comparing it to traditional print management solutions or other cloud printing solutions, PrinterLogic SaaS is the flexible, cost-effective, next-generation print management paradigm that comes out head and shoulders above.

Is Your Cloud Printing Solution Not Working? Try PrinterLogic SaaS!

For one reason or another, cloud printing isn’t working for you. Maybe your organization has already experimented—unsuccessfully—with cloud printing through a limited deployment or a trial run of the more familiar cloud print solutions. Maybe you’ve fully implemented cloud printing only to find that you’re now experiencing frustrating and unanticipated cloud print problems.

On behalf of PrinterLogic, I’m here to lift your spirits and urge you not to give up on cloud printing before you’ve tried PrinterLogic SaaS (formerly PrinterCloud).

PrinterLogic SaaS is unique among cloud print solutions because it leverages the distinct benefits of our on-premises enterprise print management software and then translates that to a convenient, low-overhead, cloud-based software as a service (SaaS) model. That way, PrinterLogic SaaS avoids the usual cloud print problems such as:

  • Reliance on a constant wide-area network (WAN) connection
  • Limited printer functionality or cloud printing options
  • Incompatibility with certain printer models
  • Complicated deployment procedures that still require group policy objects (GPOs) or scripts

PrinterLogic SaaS can do this because, unlike other cloud print solutions, it brings next-generation features to the proven direct IP printing model, which establishes one-to-one connections between workstations and network printers. This means that end users can continue using cloud printing even if the WAN connection becomes unavailable. And because PrinterLogic SaaS taps into the powerful centralized management already offered by PrinterLogic’s on-premises software solution, admins can deploy printers dynamically and automatically with unparalleled ease.

One root cause of ongoing cloud print problems is that some cloud print solutions only have the ability to complement your existing print infrastructure. That leaves these solutions further exposed to traditional print management issues such as poor queue management and unpredictable availability. PrinterLogic SaaS, by contrast, is a complete print management solution that enables your organization to completely eliminate burdensome and expensive print infrastructure like print servers. Plus, by migrating to PrinterLogic SaaS’s model, your organization replaces future hardware upgrades, maintenance and software updates with a simple single-cost subscription that makes it easier to get a fix on your enterprise printing budget.

Another advantage of PrinterLogic SaaS is its self-service portal, which allows users to accurately identify and install nearby printers with a single click. This feature is a favorite among PrinterLogic customers, so it’s natural that it would be included in our cloud printing solution. Along with saving end users time and increasing their productivity, PrinterLogic SaaS’s self-service portal preempts many of the cloud print problems that prompt them to call the service desk with print-related questions and issues. That frees up your support team to concentrate on other aspects of IT.

And that doesn’t cover all of what PrinterLogic SaaS can do. The reason it stands out among cloud print solutions is that has the ability to deliver so much additional functionality: browser-based secure printing, SNMP monitoring and alerts, role-based access control, print job auditing and much, much more—all of which are enterprise-grade features that aren’t even available by default with many on-premises print management solutions, let alone cloud printing platforms. PrinterLogic SaaS also integrates seamlessly with virtual environments like Citrix and VMware for unprecedented manageability and freedom from typical cloud print problems.

If your experience with cloud printing has been lackluster so far, download the free PrinterLogic SaaS trial and give it a test drive. I’ve used this short space to outline what makes it superior among cloud print solutions, but sometimes seeing really is believing.

What to Expect When Migrating Your Printing to the Cloud

Posted by Jordan Pusey

Ready to take your printing into the cloud? Before you choose to float away toward next-gen software as a service (SaaS) or keep your traditional print infrastructure firmly planted on the ground, there are a few things you should expect when migrating to cloud printing.

1. Cloud printing can be as full-featured as on-premises printing: Not all SaaS printing solutions are created equal. When considering or preparing for cloud print migration, you’ll want to make sure that you’ve identified the right SaaS print management solution. Typically, the convenience of cloud printing solutions requires some tradeoffs in terms of features. For example, it’s possible that certain drivers aren’t compatible with your SaaS solution, or legacy devices will provide only limited (or no) functionality after migration. Be aware of the risks of migrating to cloud printers and the possibility that you might lose some device-specific features.

With PrinterLogic SaaS (formerly PrinterCloud), that’s one aspect of cloud printing that you don’t have to worry about. Because PrinterLogic SaaS essentially takes PrinterLogic’s powerful on-premises technology and transfers it to a convenient SaaS model, your organization stands to gain functionality after cloud print migration. PrinterLogic SaaS is fully compatible with all brands of current, future and legacy printers.

2. Cloud printing can be as stable as on-premises printing: Though you might be eager to start migrating to cloud printers, bear in mind that cloud printing solutions all have the same Achilles’ heel: reliance on an Internet connection. Well, almost all of them. Because PrinterLogic SaaS leverages rock-solid direct IP printing technology, which establishes direct connections between clients and printers, an interruption in the WAN connection doesn’t mean that printing stops. That removes one of the big caveats to cloud print migration—and even offers a clear advantage over centralized print servers, for that matter.

3. Cloud printing can provide better oversight and administration: Whether you’re talking about a traditional print infrastructure that’s based on direct IP printing or print servers, effortless centralized administration is not normally used to describe either one of them. Cloud print migration could very well exceed your expectations when it comes to ease of enterprise-wide printer administration.

But here, too, cloud printing solutions can differ. Some have very idiosyncratic deployment methods or don’t offer intuitive printer and driver management. Because PrinterLogic SaaS benefits from the same interface that has earned PrinterLogic so much praise, it makes migrating cloud printers and then managing them—as well as their drivers and profiles—incredibly easy.

4. Cloud printing can be much more affordable for SMBs: For years now, instead of migrating to cloud printers, organizations of all kinds have been using PrinterLogic to completely eliminate their print servers, resulting in a massive reduction in their print infrastructure. That usually results in a massive reduction in the costs of procurement, maintenance, operation and replacement.

However, by virtue of their size, small to medium-sized businesses might not always see the same cost savings through print server elimination as, say, a globe-spanning conglomerate. The SaaS subscription model, the easy flexibility and scalability of cloud printing, the absence of any new infrastructure costs, and the seamless, ongoing updates to cloud printing software have the potential to make cloud print migration a much higher ROI-generating solution for SMBs.

What, then, can you expect from cloud print migration? If you choose PrinterLogic SaaS, you can expect a full range of features, increased stability and availability, better oversight and administration of your print environment, and the potential for more cost savings than comparable on-premises or cloud printing solutions. But you don’t have to completely migrate to cloud printers to find all that out. Try the free PrinterLogic SaaS trial and experience the benefits firsthand.

Cloud-based Print Management: 3 Reasons to Adopt Cloud Printing

With all the talk about software as a service (SaaS) and cloud-based software solutions, you might be wondering if now is a good time to start migrating your organization’s printing away from traditional print management to cloud print management. To be honest, that migration is long overdue. For years, PrinterLogic’s on-premises enterprise print management solution has allowed organizations both large and small to completely eliminate their print servers—along with all their cost and headache—while enjoying a print environment with more stability, more convenience, more control and more cost-effectiveness.

As organizations continued to roll out our software and their praise continued to roll in, we at PrinterLogic realized that a cloud printing solution made a lot of sense for many of our current and future customers. So we developed PrinterLogic SaaS (formerly PrinterCloud), an enterprise cloud printing SaaS solution that took our acclaimed on-premises software and effectively turned it into a cloud print server—but, of course, without the typical shortcomings of print servers on account of its direct IP printing backbone.

What are the advantages of cloud print management? The list could easily number into the dozens, but in this short space, we’d like to touch upon three important reasons why your organization should seriously consider adopting cloud printing. And, perhaps not surprisingly, some of them echo the reasons hundreds of organizations have already found the ideal enterprise print management solution in PrinterLogic.

1. Effortless centralized management of your entire organization’s print environment. By implementing enterprise cloud printing—and specifically, PrinterLogic SaaS as your cloud print management solution—the window into your print environment gets a whole lot bigger. From a single pane of glass, you can easily update drivers, edit profiles and deploy printers anywhere in the organization on a per-device basis or as device pools. And with PrinterLogic SaaS, deployments don’t require pesky group policy objects (GPOs) or scripts.

2. Even less physical infrastructure. PrinterLogic is already a single-server solution. Cloud print management using PrinterLogic SaaS reduces even that tiny footprint without compromising reliability and access. That’s because, unlike other enterprise cloud printing solutions, PrinterLogic SaaS leverages direct IP technology to create one-to-one connections between clients and printers, all but eliminating the need for a constant WAN connection once the printer–client link is established. Although it’s tempting to think of PrinterLogic SaaS as a cloud print server that functions like a centralized print server, the fact is that the usual WAN traffic (and vulnerability) of a consolidated print environment is almost nonexistent.

3. Seamless integration with virtual solutions. PrinterLogic SaaS, much like its on-premises counterpart, can easily introduce the advantages of cloud printing and cloud print management into a virtual environment like Citrix or VMware, regardless of whether you’re using zero clients or fat clients. That means you get an ease of printer and driver management that is almost unheard of in virtual printing—not to mention the ubiquitous availability of an enterprise cloud printing solution.

A more general benefit of PrinterLogic SaaS is that you’re dealing with a uniform, always up-to-date software platform. The multitenant architecture of cloud print management solutions like PrinterLogic SaaS means that your organization has ongoing access to the latest updates and features from PrinterLogic. It also means that you have immediate access to the features that have made PrinterLogic a leading enterprise print management solution for organizations who want to eliminate their print servers—features like self-service printer installation, detailed print auditing and cost analysis, and SNMP monitoring.

Coupled with the high availability and advanced management features of PrinterLogic SaaS, the benefits of cloud printing offer a compelling case for adoption. It unites the power of PrinterLogic’s on-premises print management solution with the convenience of SaaS.

Tackle and Eliminate Printing Waste with Pull Printing

Posted by Jordan Pusey

Most organizations that are currently considering implementing pull printing in their print environments are doing so for reasons of security. And make no mistake: Given the serious risk that privacy breaches pose, security is as good a reason as any.

As these organizations have come to understand, pull printing helps to ensure secure printing in enterprise environments because it has the ability to turn standard one-click print jobs into a deliberate but straightforward two-step process. In PrinterLogic’s Pull Printing feature, the secure printing process looks like this:

  1. Print job initiation: This is exactly what you and your end users already do—simply click “Print” in whatever operating system or software platform you’re using. At this point, the print job enters the queue at the destination printer as usual. What’s different about secure pull printing is that the job held there until the next step is completed.
  2. Print job authorization: This is the pull printing step that actually executes the job and requires the initiating user to be physically present at the printer. At that point the end user has three possible methods of executing, or “releasing,” the print job:
    • By swiping a badge or ID card. This can be carried out with either a card reader that is already integrated into the printer or a standalone card reader that is associated with the destination printer.
    • Through PrinterLogic’s browser-based release. Using any mobile device, even an inexpensive tablet, end users can select and release their print jobs securely through its built-in web browser.
    • Via the embedded control panel. On printers that have an integrated LCD panel, end users can log in and execute their secure pull printing jobs once the PrinterLogic app has been installed.

How this creates a secure printing environment should be pretty clear: With end users present to retrieve their print jobs, the risk of those documents lying in the output tray and being read or taken by someone else is drastically reduced. Furthermore, because the user who initiated the print job is the only one authorized to print it, there’s almost zero risk of another user accessing the pull printing queue and printing another user’s documents.

But how exactly does secure pull printing enable your organization to tackle and eliminate waste?

The answer lies in the same two-step process that makes pull printing what it is. Because the authorization step requires the user to be physically present, the number of pull printing documents that go unretrieved—specifically, print jobs that have been forgotten or abandoned—drops precipitously. It also cuts down on re-prints, such as the color documents that were mistakenly printed out in black and white (or vice versa), or the documents that were printed, quickly corrected for a typo or two, and then printed again.

Some estimates put the amount of wasted print jobs like these at around 20% of your organization’s total print output. Therefore the potential is huge for pull printing to not only introduce secure printing but also to reduce waste throughout your organization. When that waste is avoided through pull printing, you end up saving money on toner, paper, plus wear and tear on machines.

And that’s just one way that PrinterLogic can help you with secure printing or in eliminating print-related waste. Our enterprise print management solution gives you greater oversight and control over your entire print environment, allowing you to easily customize individual printer profiles that default to black and white, for example, or identify which printers are most heavily utilized. That’s how companies like Kimberley Training Institute reduced their print consumables usage by more than 50% (TVID: D72-E54-472) after implementing PrinterLogic.

PrinterLogic Hires Former Cisco and Box Veteran to Drive Continued Channel Growth

Garrett Helmer Joins PrinterLogic as SVP of Channels to Continue Company’s Hyper-Growth through Partner Enablement

St. George, UTAH—June 12, 2017—PrinterLogic, the leading server-less Enterprise Print Management solution that enables businesses to eliminate print servers, today announced it has brought on former Cisco and Box veteran Garrett Helmer to join the company as Senior Vice President of Channels. Helmer will help PrinterLogic—which grew its customer base by 174 percent in the past year and was ranked the 107th fastest growing company in Deloitte’s 2016 Technology Fast 500—to continue its rapid growth by expanding the company’s global channel programs.

“There are high growth companies, and then there are hyper-growth companies like PrinterLogic,” said Helmer. “And the reason for that growth is simple—they have managed to solve a massive pain point that impacts businesses of all sizes by enabling companies to eliminate print servers, and that solution is elegant, simple and with a high return on investment (ROI) for customers. I love empowering the channel with truly amazing solutions to their customers’ biggest problems, so I could not be more excited about the opportunity we have here at PrinterLogic.”

Spanning a 17-year career in the Information Technology industry, Helmer has gained experience and knowledge through roles in account management, channel strategy, and leadership with market-leading companies across the globe. Starting his career in the United States with Cisco Systems in 2000, Helmer worked across many different segments, achieving sales growth in SMB, mid-market and large enterprise segments.

In 2010 Helmer moved to Australia to help run Cisco’s cloud go-to-market initiative with the region’s largest service provider partner. In 2015 Helmer joined Box as Director of Channels in Australia & New Zealand, spending the past two years building and executing a successful channel strategy in the region. At Box he managed large global resellers, on-boarded and developed new cloud-focused integrators, worked with partner ISV’s and SI’s to close large multi-year SaaS deals, and built a consistent channel sales pipeline.

Matt Riley, previously the VP of Channels responsible for building PrinterLogic’s partner programs, will now lead the company’s expansion into the Europe, Middle East and Africa (EMEA) region as President of PrinterLogic GmbH, located in Wiesbaden, Germany. He will have P&L responsibility and will oversee business relationships with key partners in EMEA. This includes overseeing strategic alliance contracts and the reseller partner program, as well as partner enablement resources and executive relationships. Since joining PrinterLogic in early 2013, Riley has helped build multiple organizations within the company including the sales and channels teams.

Previously, Riley held sales positions at global technology companies including Cisco Systems and Alcatel-Lucent, as well as business development roles at multiple technology integrators. These roles provided exposure to a broad range of sales methodologies and partner engagement strategies, giving him the ability to design and manage a sophisticated channel model at PrinterLogic.

“We work tirelessly to attract industry-leading talent while also presenting top performers with new opportunities to grow. Matt has played an integral role in PrinterLogic’s growth over the past four years, and we look forward to him bringing the same discipline, growth and success that he built in the US to our international operations,” said Ryan Wedig, President and CEO at PrinterLogic. “And we are incredibly lucky to have Garrett joining us to lead the next phase of our channel growth. His wealth of experience will bring extraordinary value to our channel and partner programs.”

About PrinterLogic
Thousands of enterprises use PrinterLogic’s patent-pending printer and driver management platform to deliver Mobile, Pull and Virtual printing, while eliminating print servers and providing a self-service portal that empowers end users to install their own printers. PrinterLogic recently won the 2017 Buyers Laboratory prestigious Pick award as Outstanding Enterprise Print Environment Platform. In addition, the company has been recognized twice as one of the fastest growing companies in North America—being ranked number 141 overall (and 8th amongst software vendors) on the Inc. 5000 and number 107 on the Deloitte Fast 500. For more information, or for a free trial, please visit Questions? Watch our video or connect with us on Twitter at @PrinterLogic or follow us on FacebookLinkedInYouTubeInstagram and Google+.

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