State & Local Government Customer Rates PrinterLogic “Excellent” in Recent Independent Survey

Posted by Andrew Miller

We’ve seen over and over how PrinterLogic transcends industry and scale when it comes to optimizing your organization’s print environment. From healthcare to insurance, education to manufacturing, PrinterLogic can be deployed as a universal print solution to deliver simplified, centralized management of networked printers, print queues and printer drivers—ultimately saving organizations of any kind significant costs and resources in the near- and long-term.

Just how significant is significant? Let’s look at the example of a state and local government agency that was recently surveyed by the independent research firm TechValidate. Their case study (TVID: 60F-D76-516) revealed the following jaw-dropping results:

  • Remote server infrastructure was slashed by an incredible 90%
  • Printer downtime also experienced a drastic reduction of 90%
  • Time spent on print management fell by an astounding 70%
  • The number of print-related calls to the service desk plunged by 70%
  • Usage of print consumables was also cut by 70%

This was in a print environment with between 50 and 249 networked printers, under five print servers, and fewer than 25 sites. TechValidate’s study showed that PrinterLogic enabled this state and local government agency to achieve these massive reductions by making it easier for end users to locate and install printers, eliminating the need for extra print hardware, and enabling the IT staff to manage drivers and deploy printers with unparalleled simplicity.

“PrinterLogic has made it much easier to install, deploy, and administer printers,” said a representative for the organization. “Updating drivers is done in one place now instead of on every desktop. Printer swaps or removes are all done at PrinterLogic and pushed to desktops.”

Furthermore, PrinterLogic reduced print-related WAN traffic and ensured that the government agency’s print services were consistently available for employees. These had both caused productivity problems before installing PrinterLogic—a process that, incidentally, was completed in under five days.

And if that weren’t enough, the cost savings have been astronomical. This state and local government agency recouped its entire financial outlay for PrinterLogic in

less than three months

. The overall ROI since deploying PrinterLogic has been more than 400%, a relative figure that grows with every additional minute of printer uptime and every print consumable (e.g., toner, paper) that’s now conserved rather than wasted.

No surprise, then, that this state and local government agency rated PrinterLogic an unequivocal “excellent” in all the following categories:

  • Printer driver management
  • Ease of deployment
  • Speed of deployment
  • Ease of use
  • Printing security

TechValidate Case Study: State & Local Government