Customers Overwhelmingly Trust & Recommend PrinterLogic Printer Management Solution

Posted by Andrew Miller

Here at PrinterLogic, we’re a lot like you in a lot of ways. Like you, we hate print servers. So much so that we made it our mission to help you eliminate them completely. To date, we’ve helped hundreds of companies do just that.

And, like you, we also need to make decisions every day on which products to use—from IT products to marketing platforms and more—and which vendors we want to work with. So we understand the importance of finding a vendor you trust, and one that you’d be willing to recommend to your colleagues.

Which is why we are so humbled that our customers have proven so decisively that PrinterLogic is a product and a brand that is not only trusted, but that they repeatedly recommend.

How do we know this?

There’s a research firm by the name of TechValidate that many large companies use to perform independent surveys of their customers to determine how well their company or product is living up to its claims. It’s an amazing tool for gaining insight into your customer base, and figuring out what you can do to serve them better. In addition to asking customers for their feedback on product and service-level items, TechValidate also performs a survey to determine your Net Promoter Score (NPS), which is a metric that shows how many current customers would recommend your company to a colleague.

We engaged TechValidate several months ago to survey our customers on many topics related to our product, our service, how quickly we helped them establish ROI, and many other topics. And as part of that survey, we also asked TechValidate to measure our NPS.

TechValidate Customer Insights Preview: Net Promoter Score

As it turns out, TechValidate has calculated an NPS of +66 with an average NPS rating of 8.9 for PrinterLogic. What on earth does that mean? Well, as TechValidate tells us, those are actually among the highest scores that they have ever seen—for any company, in any market. The average NPS score for other companies in our market is +1, and the average score for all companies across all industries is +18.

This means that PrinterLogic customers are greater than 3x more likely to recommend PrinterLogic than the average company. And 66x more likely to recommend PrinterLogic compared to other vendors in our market.

These numbers make us very happy—but probably not for the reason you think. They make us happy because this means that our vision—eliminating print servers—not only resonates with our customers, but that we’ve made such a positive impact on their business that they’re willing to recommend us. We’re not just another piece of software—we’re something that is viewed as critical, and something that has changed their business in a fundamental way (through cost savings, reduced complexity, reduced help desk calls, etc.—see our previous blog posts on TechValidate results here).

When you dedicate your life to solving a problem, it’s amazing to see that solution being adopted. And even more amazing to see it enthusiastically embraced.

Aquafin Uses PrinterLogic to Manage an Evolving Distributed Enterprise Printing Environment

The Belgian Wastewater Specialist has Been Using PrinterLogic’s Enterprise Printing Solution for More Than a Decade Across 100 Locations

St. George, UTAH—June 25, 2015—Many companies choose PrinterLogic as their print management solution because they want to eliminate existing print servers. Over a decade ago, the Belgian wastewater specialist, Aquafin, first approached PrinterLogic because they wanted to manage several hundred Novell IP printers across 100 locations without having to use print servers at all.

“When we first heard about PrinterLogic from our peers, it sounded too good to be true,” says Benni Dillen, System Engineer for Aquafin. “We thought we were going to need to invest a lot in print servers for all our locations, so we were pleasantly surprised to find out we could manage all our printers without print servers—while gaining all the functionality.”

That marked the beginning of a long and fruitful relationship between PrinterLogic and Aquafin, a company that specializes in the design, financing, building and operation of all infrastructure needed to treat domestic wastewater. Today Aquafin manages 281 wastewater treatment plants and 1,394 pumping stations.

PrinterLogic provided the company with a printer management solution that was able to unify their distributed IP printers by means of a single central management console.

“Anyone who has ever had to manage hundreds of disparate Novell printers across many locations knows how difficult and time-consuming it can be. We needed something simple for our distributed users, so that we didn’t have to physically install printers on every laptop, in person, for 1,000 users,” says Dillen.

“As soon as we deployed PrinterLogic, all of our users were able to easily select which printers they want to print from, without any configuration or setup on their end. And we were able to roll this out to all users from headquarters.”

The Next Phase

Later there came a time when Aquafin wanted to migrate away from Novell to Microsoft Active Directory—which actually meant adding print servers to an enterprise printing environment that previously had none. Once again, PrinterLogic’s print management software proved essential to the transition, enabling a seamless migration across all 100 locations.

“We knew that PrinterLogic’s value proposition was all about helping eliminate print servers, so we were pleasantly surprised to learn that it also makes the management and updating of print servers significantly easier, too,” says Dillen.

Although it usually takes a great deal of time to add printers into the new environment during Novell migrations, PrinterLogic helps slash this time expenditure through the simple import of Novell printers directly into its management portal or easy migration of printers to Windows print servers. Aquafin ultimately decided to deploy four print servers, and PrinterLogic made it possible for the company to seamlessly migrate all new printers to them.

Eliminating Print Servers, Again

Even more recently, Aquafin decided to eliminate print servers throughout the company and upgrade to Windows 8. That marked the third major change to the company’s printing environment in just ten years. But the flexibility of PrinterLogic meant that their enterprise could quickly adapt to whatever platform suited them best—all without losing functionality.

“With half of our workforce spread out across remote locations, we need a solution that could eliminate our print servers while still providing a simple self-serve solution for our end users,” Dillen says.

PrinterLogic allowed Aquafin to maintain the streamlined central management of the company’s entire distributed print environment while retaining the functionality of its print servers. That powerful combination—augmented by PrinterLogic’s simple and intuitive interface—led to a reduction in the amount of print-related service desk calls. Remote employees can now easily find and select the nearest printer, regardless of where they happen to be.

“We have all the functionality of print servers, but without the cost and complexity,” says Dillen. “And we’ve seen a massive reduction in print-related help desk calls, which saves my team a ton of time.”

Past-, Present- and Future-Proofed

“For 10 years now, we have relied on PrinterLogic to help us through all the changes in our print environment, and they have helped us navigate those changes flawlessly,” says Dillen. In that time, PrinterLogic has helped Aquafin easily manage, migrate and optimize their evolving print environment.

Not only has Aquafin seen cost savings through the reduced hours spent dealing with service desk calls, they have also seen significant savings when it comes to deploying printers, managing printers, and the elimination of time spent managing and upgrading print servers. With PrinterLogic, they’ll continue to see those savings into the future.

And the story doesn’t stop there. However Aquafin’s enterprise print environment might evolve in the coming years, they know that PrinterLogic will provide the flexibility they need to choose the optimal environment for their company—whether it involves print servers or not. No matter what migration the Aquafin team chooses to undertake, PrinterLogic will make it as simple and as seamless as it has for the past decade.

About PrinterLogic
Thousands of enterprises use PrinterLogic’s patent-pending printer and driver management platform to deliver Mobile, Pull and Virtual printing, while eliminating print servers and providing a self-service portal that empowers end users to install their own printers. PrinterLogic recently won the 2017 Buyers Laboratory prestigious Pick award as Outstanding Enterprise Print Environment Platform. In addition, the company has been recognized twice as one of the fastest growing companies in North America – being ranked number 141 overall (and 8th amongst software vendors) on the Inc. 5000 and number 107 on the Deloitte Fast 500. For more information, or for a free trial, please visit www.printerlogic.com. Questions? Watch our video or connect with us on Twitter at @PrinterLogic or follow us on FacebookLinkedInYouTubeInstagram and Google+.

Mobile Printing is Coming

Posted by Devin Anderson

Enable Simple Mobile, BYOD and Guest Printing While Increasing Security and Reducing Waste

Next month, we will announce our Mobile Printing solution that makes it simple for mobile, BYOD users and guests to easily print, whether they are on or off network. When used in combination with our Release Printing module, for the first time, customers will have access to server-less pull printing and mobile printing that is easy to use, increases security and reduces waste. Not to mention all the benefits you get by eliminating print servers.

If you’d like a sneak peek of our mobile, BYOD and guest printing solution or for more information on Release Printing, click here.