Serverless Pull Printing: Secure Printing Without a Print Server

Pull printing has emerged as one of the most useful ways for organizations of all sizes to implement a secure printing protocol among their workforce—and for good reason. Sixty-one percent of organizations have experienced data loss due to unsecured printing

Not surprisingly, though, many organizations balk at the idea of having to deploy even more physical infrastructure to gain one piece of extra functionality. That’s why demand for serverless pull printing has increased.

Before we explore serverless pull printing in more detail, let’s pause briefly to look at what exactly secure pull printing is and why it’s beneficial.

 

What Is Secure Pull Printing?

Pull printing—sometimes referred to as secure pull printing or Secure Release Printing—turns the act of printing into an intentional two-step process. Broken down, it looks like this:

  1. The user initiates the print job– This is no different from how computer users have been printing for decades—they simply click “Print,” as usual. The job is then sent to the destination printer, where it’s held in the queue instead of being carried out immediately.
  2. The user allows the printer to execute the job– Once at the printer, the user engages an authentication mechanism, such as a badge or card reader. That authorizes the printer to start the associated pending job. The user then retrieves the job from the output tray once it’s finished.

It may be perceived that an extra step in the printing process would burden end users. However, adding the “release” step enables users to release print jobs in bulk and maintain document privacy which is sought after in high-confidentiality industries like healthcare, banking, and government.  

 

What Does Secure Pull Printing Help Organizations Achieve?

There are several benefits of secure pull printing that make an immediate impact on your organization.

Strengthened Security

By ensuring that the user is physically present before a job can begin, documents aren’t left sitting in the output tray for anyone to see—or steal. According to a report by the Ponemon Institute, 60% of organizations stated “accessing sensitive data not associated with role or function” as the reason for insider threats. This advantage of secure pull printing should be apparent to anyone in the healthcare or high-tech industries, where confidentiality is at a premium.

Sustainable Printing

Sustainability isn’t just a buzzword anymore. According to Quocirca, 70% of organizations say it is important their print supplier provides a range of sustainable products and services. Secure pull printing addresses eco-friendly initiatives by cutting down on consumable usage and preventing jobs from being abandoned. If a user spots a typo just after clicking “Print,” the previous job can easily be canceled before the final authorization step. In addition, admins can set unreleased print jobs to be deleted from a user’s virtual print queue after 24 hours. 

Flexibility 

Let’s say you want to print a meeting agenda on a distant conference room printer, but the room is currently in use. With secure pull printing, you can print your job at a different printer without disturbing the current meeting. Simply authenticate and execute the job at the nearest convenient printer.

Cost Reduction

Along with avoiding expensive insider document theft and data threats (which cost around $179K to contain), printing overall becomes a more intentional practice for users, ensuring they don’t print accidental duplicates of the same print job. Not to mention, these secure practices extend your printer life by minimizing accidental, high-volume print jobs.

There is one glaring negative about secure pull printing worth noting: many pull printing solutions require additional hardware, such as a dedicated print server that’s used exclusively to provide secure pull printing functionality. This is far from desirable, particularly in organizations that are trying to reduce infrastructure and costs by migrating to serverless printing.

 

Add Flexibility and Security to Your Print Environment

PrinterLogic’s next-generation print management solution was designed to provide serverless printing to any organization, and that naturally applies to its powerful but easy-to-implement Secure Release Printing as well. You can deploy it throughout your entire print environment—including those with legacy printers—without the need for any additional infrastructure. 

As a matter of fact, PrinterLogic enables you to eliminate print servers across the board to attain truly serverless printing that’s cost-effective, enterprise-ready, and cloud-native—even in VMware, Citrix, and IGEL environments.

You and your users gain flexibility too. Our Secure Release Printing feature gives you the choice of the following four release methods:

 

Mobile QR-Code Release: Scan a QR code at the printer using your mobile device to release a print job. This eliminates the need for additional infrastructure like badge readers. 

Secure Badge Release: Utilize a tethered or network-enabled badge or card reader that integrates with your existing ID system. 

Control Panel Application: Leverage PrinterLogic’s embedded control panel app for supported printers. 

Web Browser: Release jobs from any device with a browser, such as a PC, mobile phone, or a nearby tablet in kiosk mode.

 

And in each case, it bears repeating that no print server is needed.

There’s a lot to like about this secure printing feature, but there’s even more to like when it’s serverless, seamless, and intuitive. Book a demo and get a free 30-day trial today. 

PrinterLogic Virtual Appliance or SaaS? Analyzing Your Options After Web Stack End-of-Life

It’s been a minute since PrinterLogic Web Stack reached its end-of-life. 

Since February 28, 2023, to be exact. 

And if you’ve been holding onto the product for dear life, we understand—it’s a great product. However, we have alternatives that simplify print management and keep jobs on the local network while still giving you the control Web Stack provided. 

Below, we’ll cover our on-premise and cloud-native solutions, how they enhance security, and the benefits of upgrading to our next-gen software. 

 

What are your upgrade choices after Web Stack?

PrinterLogic offers two ways to manage print after migrating from Web Stack: PrinterLogic SaaS and the PrinterLogic Virtual Appliance (VA).

PrinterLogic SaaS is easy to manage, eliminates legacy infrastructure, scales on demand, and rolls out automatic updates to keep your data secure. Our SaaS platform is ISO 27001:2013- and SOC 2 Type 2-certified, which encompasses the protection of your confidential data and enables us to better satisfy your unique business requirements.

The PrinterLogic Virtual Appliance is our latest on-premise, self-contained solution for customers who want the latest functionality but who need to host the solution in their data center or private cloud. It’s a complete, unitized solution that’s ready to install, including a server OS, web services, network environment, and the PrinterLogic application.

 

What new features do you get access to?

Since we discontinued engineering support for Web Stack customers in August 2022, new features have been developed that aren’t accessible within Web Stack.

Extend and enhance your printing capabilities by migrating to our VA or SaaS solution: 

  • Simplified Scanning features that enhance document collaboration in hybrid environments (SaaS only, with Virtual Appliance support upcoming)
  • Modernized and automated Output Management tools to ensure efficient document delivery 
  • Cloud-based Identity Provider support (e.g., Okta, Azure AD, and more)
  • Chrome-OS Client Extension to manage Chromebooks like any other OS
  • Printer-agnostic, intuitive Control Panel Application (CPA) that supports your print release, copy, and scanning capabilities  
  • Zero Trust-supported Off-Network Printing solution for hybrid workplaces 
  • Offline Secure Release Printing for Windows–close your laptop and still receive print jobs
  • Native direct IP Mobile Printing on iOS and Android 
  • Secure Release Printing with touchless QR code using mobile devices, simple badge release, or from the CPA


How secure are the Virtual Appliance and SaaS solutions?

Like any on-prem solution, some facets of security are determined by your organization’s security policies. As a general rule, the Virtual Appliance is considered to be highly secure for several reasons

  • The VA’s low-profile operating environment is less exposed as an attack surface
  • The OS and platform elements are updated regularly, reducing vulnerabilities 
  • VAs offer content verification and integrity checking based on public-key cryptography

There are a couple other security benefits worth mentioning. First, your database and file storage locations are controlled by you, so you can apply your own security policies. Second, the latest PrinterLogic platforms use centrally managed direct IP, so by default, all print job data stays on the local network.

Our SaaS solution is ISO 27001:2013- and SOC 2 Type 2-compliant and offers the same security features and benefits as our VA offering. All communication between workstation clients and the AWS-hosted PrinterLogic SaaS instance is encrypted over HTTPS and TLS 443 with an OAuth2 security token. PrinterLogic SaaS utilizes the security features of Amazon Web Services and Azure Cloud to ensure that PrinterLogic systems and data are secure.

PrinterLogic SaaS integrates with one or more IdP services to authenticate and authorize users, groups, and computers. Confidential data is also protected through a choice of secure pull-printing capabilities, which are included in the core license.

 

What is the process for upgrading to PrinterLogic SaaS?

You’ll receive full support from our team to migrate from Web Stack. In five simple steps, you’ll have PrinterLogic SaaS and additional features up and running.

  1. We’ll ensure you’re using the latest Web Stack software (v19.1.1.13 SP3 and MySQL 8.0 or later) 
  2. After spinning up your SaaS instance, you’ll upload your database to a secure location using a URL we provide
  3. Transfer settings from your database (e.g., config options, printers, and users) to your SaaS instance 
  4. Build a script that removes, then reinstalls, our current client software on all user endpoints 
  5. Reinstall all Control Panel Applications if you’re using our CPAs

 

What about upgrading to the Virtual Appliance?

As a starting point, you need to be running Web Stack v19.1 SP3 with MySQL 8.0 or later. The VA includes an upgrade tool that allows you to migrate data into the VA from your Web Stack instance. You can do a migration on your own or reach out to Product Support for assistance. 

This upgrade does not overwrite your existing Web Stack install, which allows you to spin up the VA and test it before you cut over to the new solution. We recommend uninstalling your CPAs from Web Stack before doing the migration and then reinstalling the latest CPAs from the VA once it’s up and running.

 

Interested in upgrading from PrinterLogic Web Stack?

As we complete our transition to a complete SaaS-first company, we invite all of our current Web Stack users to increase security and enjoy all the features and functionality provided by our Virtual Appliance and SaaS print management solutions. 

If you’re a current customer and would like to discuss your upgrade options, reach out to your PrinterLogic representative.

For more details about PrinterLogic Web Stack End-of-Life, check out our FAQ.

Webinar Recap: Print Security Hacks for 2024

Security has long been atop the IT agenda. Customers demand it. Your business continuity depends on it. And it can greatly impact your bottom line if not implemented strategically.

But what are the main security focuses going into 2024? And what steps can you take to put your organization in the best position to protect precious customer and employee data in 2024 and beyond?

Vasion’s Principal Architect, Greg Smith, and Director of DevOps and Security, Justin Scott, sat down for a quick chat about Print Security Hacks for 2024 to share their knowledge on the best (and fastest) ways to achieve Zero Trust-caliber print management.

Watch the video below or read on for a short summary of the webinar. 

What’s top of mind in 2024?

You’ve constantly been asked to “Do less with more” when it comes to your current infrastructure.

But that still isn’t enough.

In 2024, the ask is a lot greater: Implement airtight layers of security that protect confidential data and maintain industry compliance BUT don’t decrease productivity or inconvenience end users.

A long-winded ask…we know.

Justin and Greg highlighted the following key criteria that are top of mind for CIOs and IT Directors for their print environments in 2024 to help you meet security demands.

  1. Zero Trust: Verify every end user before they get access to print applications.
  2. Federated Authentication: Access all apps with just one password to increase productivity.  
  3. Online Identity Providers (IdPs): Ensure secure access across all apps.
  4. Remediate Vulnerabilities: Update and patch existing hardware to keep attacks out.
  5. Reduce Attack Surfaces: Minimize infrastructure by removing underutilized printers and print servers. 
  6. Maintain Compliance: Leverage solutions that comply with ISO and SOC security frameworks. 

It’s possible to check these off your list rather quickly. However, there’s one piece of legacy hardware that needs to be addressed before you can optimize your print security in 2024: your print servers. 

 

What do print servers ACTUALLY do?

Being the status quo for over 25 years, it’s easy to forget why we have print servers in the first place. They’re a messenger between a client and your printers that queue print jobs to ensure your hardware never gets overloaded. 

Originally, servers were lauded for providing admins with centralized management, better print security, and improved print speeds. However, as businesses expanded, created new locations, and increased their print traffic, the immediate response for many IT pros was to put up more print servers to accommodate end users and equally disperse WAN traffic. Which, at the time, was a genius idea. 

Print servers have withstood the test of time, until recently, that is. They’re the primary cause of print-related helpdesk tickets, and they’re pricey to maintain and replace every three to five years. In short, print servers could be costing you more money, time, and headaches than they’re really worth. 

 

The security risks of print servers

Vulnerabilities exploited within print servers aren’t a secret. 

In 2010, StuxNet, a powerful malware, revealed itself to the world by exploiting a vulnerability in the Windows Print Spooler service. Eleven years later, the PrintNightmare exploit allowed attackers to take control of a vulnerable system. Since PrintNightmare’s emergence in 2021, there have been over 65,000 attacks on Windows Print Spoolers, 31,000 of which happened in 2022.

So how do you ensure these attacks don’t happen to you? 

Eliminate your print servers and get direct IP print management in the cloud.

 

Top questions to ask print vendors

So, you decided to move away from legacy print infrastructure and transition to a cloud-based print management solution. Naturally, you’re going to have a lot of questions about migration time, potential printer downtime, costs, and expected limitations you’d like to address—which are usually clearer after trying a demo with a new solution. 

Greg and Justin crafted a list of questions you can ask vendors upfront before investing your time and effort in a proof of concept.  

 

Conclusion

Implementing Greg and Justin’s print security hacks for 2024 doesn’t require you to search far and wide. PrinterLogic SaaS, our cloud-native direct IP print management solution, equips your organization with the features and functionality you need to print securely and protect your data for long-term success. PrinterLogic is ISO 27001:2013 and SOC 2 Type 2-certified and integrates with popular IdPs to authenticate all users before they print. 

Visit our website for more information

Or, schedule a free 30-day trial with one of our experts today.

Consolidate Your Network Printers With PrinterLogic SaaS

Simplify things. Minimize infrastructure. Do more with less.

You’ve probably heard these a time or two. And when you’ve already accumulated a ton of hardware, it’s hard to decide how and where to start. 

Printing is often an afterthought, but consolidating your network printers under one solution can prove to be one of the quickest ways to downsize your print hardware. This blog covers the ways you can reduce unnecessary hardware with PrinterLogic’s SaaS print management solution to cut costs, improve visibility, and remove the single point of failure.  

 

Start with eliminating your print servers

Though it might seem daunting to organizations married to a traditional print infrastructure, print server elimination is the most efficient way to consolidate and downsize your print environment. Thanks to next-generation solutions like PrinterLogic SaaS, eliminating print servers is as easy as rolling out our solution (which, as it happens, is really easy and very quick). PrinterLogic automatically migrates your printers and drivers to our centralized Admin Console so you can see your complete fleet from a single pane of glass. 

Migration is simple, but what truly separates PrinterLogic from other solutions is the speed of the migration compared to other solutions.

The trouble for other solutions on the market is that effective network printer consolidation requires extensive, real-time information on individual printers as well as the larger print environment. Most solutions have enough trouble making network printer configuration as effortless as PrinterLogic does, deprioritizing print auditing and the detailed insight you need to carry out infrastructure consolidation as a result.

 

Get advanced reporting and insights into print activity

In addition to making network printer configuration and oversight easier than ever, PrinterLogic SaaS provides advanced management features like print auditing and reporting already built-in. These are the same powerful, comprehensive print auditing capabilities that have given our on-premise customers macro- and micro-level visibility into their print environments, enabling them to carry out cost-saving infrastructure reduction and network printer consolidation. 

In fact, a TechValidate study (TVID: 77B-13B-830) showed that 79% of verified PrinterLogic customers reduced their infrastructure by 30% or more simply by implementing PrinterLogic. And PrinterLogic SaaS delivers those same benefits in a convenient, cost-effective cloud solution.

With PrinterLogic SaaS’s print auditing and reporting capabilities, you can easily determine things like:

  • Which network printers see the heaviest and lightest use
  • How many pages are being printed by user and department on each printer
  • Who is printing the most in different departments 
  • When certain documents are printed, including those that meet certain search criteria
  • What the real-time costs of printing are

This degree of visibility is hard to obtain, even from specialized auditing solutions, as they don’t have the deep-seated, system-level integration that PrinterLogic SaaS does. Not only do you get a window into data related to network printer configuration, such as grayscale, duplexing, and users that initiated print jobs. You’ll even get specific guidance on network printer consolidation from PrinterLogic SaaS.

 

Reduce print hardware and maintenance costs

Because PrinterLogic SaaS is a cloud-based solution, the only local physical print infrastructure you need is your printers. PrinterLogic’s already minimal hardware standards result in an impressive reduction in print-related hardware above and beyond network printer consolidation. That equates to less hardware to purchase, less to operate and maintain, and less to upgrade over the long term. Combined with the time saved through PrinterLogic SaaS’s intuitive network printer configuration, which allows you to easily adjust default settings and deploy printers dynamically without Group Policy Objects (GPOs) or scripts, the potential ROI should be clear.

Factor in a reduction in print-related calls to the service desk, greater flexibility of user access, feature extensibility, and higher print availability, and you’ll see how PrinterLogic offers far more cost savings than network printer consolidation alone.

Curious how much you could save? Try our free print savings calculator. 

 

Ready to try serverless printing?

Long-term projects like infrastructure reduction call for long-term solutions that future-proof your organization. PrinterLogic is just that. We provide a platform that equips you with all the tools you need to scale effectively, including:

  • Pull printing (Secure Release)
  • Off-Network Printing
  • Print Quota Management
  • Multiple IdP Support

All of these features are available in our free 30-day trial so you can get the complete, serverless experience. Learn more about PrinterLogic here

Or sign-up for your free 30-day trial today.

 

 

Best Practices When Implementing Centralized Print Management in an Enterprise

It’s easier to keep track of things when they’re all in one place. That’s why centralized print management is such an important goal for IT teams. However, it can take a lot of work to implement in large organizations with many moving parts like different operating systems, printer models, locations, and user needs.

It’s even more challenging when your infrastructure is working against you. 

Print servers and other prototypical corporate printing solutions don’t allow you to view and manage everything from a single pane of glass. Instead of unifying the print environment, they fragment it.

However, with the right resources, centralized print management is more than just possible—it’s easy to implement. And the long-term payoff can be huge if done correctly. Read on to learn the best practices to implement centralized print management.

 

Eliminate your print servers

More infrastructure doesn’t equal more features and more convenience. This assumption is one of the most common mistakes in print management. It is also one of the leading reasons organizations end up adding print servers when their print environment is underperforming. Which, in turn, only creates more hardware to juggle and increases overall costs. 

And, after the PrintNightmare scare, admins wished they had eliminated print servers instead of adding to their fleet.

Serverless printing infrastructure empowers you to ditch your print servers. That’s because it uses direct IP, which creates one-to-one connections between computers and printers without servers. At the same time, it helps bring the entire print environment together. All of those client/printer relationships are housed under one solution and managed from a single console.

 

Simplify printer deployments and driver maintenance with a single console

If your organization is after centralized print management, chances are you’re looking for a more streamlined print experience for admins and end users. Centralized print management gets you one step closer to simplifying deployments by providing a single console that allows you to deploy printers with just a few clicks and manage your printer drivers from a single repository. 

Admins can add new printers or make changes to existing ones effortlessly. They can even use Active Directory criteria to set up advanced deployments. On the other hand, end users can leverage Self-Service Printer Installation features to install printers by themselves—drastically reducing helpdesk intervention. 

 

Find a scalable solution 

When you think of traditional direct IP printing, the term “scalable” doesn’t usually come to mind. But server-based corporate printing solutions aren’t very scalable either. To scale up, they always call for more infrastructure. Otherwise, performance goes downhill.

A serverless printing infrastructure enables print environments to become incredibly scalable. Even ones that are growing. If you open or acquire a new location, you can import its printers automatically. There is no need to airdrop another print server to service a new office. 

 

Prioritize print security

Protecting your printers has become as commonplace as locking your door before you leave the house. It’s more than necessary. And you don’t want your property to get stolen. 

So, how do you keep threats out of your print environment? 

It’s simple. Require your users to have a key (password) to be allowed inside. 

When you eliminate your print servers and move to cloud printing, you open the door to integrations with IdPs, which mandate users to verify their identity before giving them access to necessary applications—including printing. On top of that, serverless print management offers advanced security features like pull printing, requiring a second layer of authentication before print jobs are released. 

 

Consider your sustainability goals

Businesses are doing all they can to create a more sustainable workplace, not just in terms of future growth, but also making an intentional effort to lower consumable usage to help the environment. Printing is, of course, a great place to start. 

Centralizing your print environment by eliminating your print servers does wonders for your sustainability initiatives in a few ways, including:

  • Reducing the amount of electricity used by print servers
  • Removing unused printers from your print fleet
  • Providing features like pull printing to create intentional printing habits
  • Setting limits on maximum print job size to cut back on paper usage
  • Tracking and auditing print jobs to calculate print costs per user, group, and department

And these are just the basics. 

Sure, you could just ask people to print less, restrict access to most printers, and cross your fingers that they’ll print duplex. However, serverless printing gives you control over what end users can do and provides the features and functionality to make sustainable printing almost automatic. 

 

Get proven results with SaaS print management 

Moving to a serverless print management solution allows admins to eliminate print servers and get centralized print management on a single platform. 

Take our customer, Aquafin, for example. 

This large Belgian wastewater specialist first went from hundreds of Novell IP printers to four Windows print servers. Then, it migrated again to PrinterLogic’s fully serverless printing infrastructure. At each step of the way, our solution helped Aquafin apply best practices and get optimal results. Read the case study here.

Large or small, your organization can do the same. Schedule a demo of PrinterLogic today and get a 30-day free trial to discover how quickly and seamlessly you can achieve centralized print management in your print environment.

Serverless Printing and the Modern Digital Workplace with AWS

Together with leaders from Amazon Web Services, we’ve examined what a modern print management solution looks like.

IT needs a solution that meets the demands of a modern digital workplace. Modern print management should support every OS and printer manufacturer. It should also support modern identity and access management technologies. If it checks those boxes, all while keeping printing on the local network, you’ve got a winner. 

PrinterLogic’s AWS-hosted SaaS offering is a true SaaS solution. In this blog, we’ll cover:

  • How PrinterLogic SaaS integrates with AWS to deliver modern serverless print management
  • How the AWS Digital Workplace provides an ecosystem of secure and collaborative solutions
  • How to support printing in Zero Trust environments and flexible workplaces

But first, let’s define and discuss the four tenets of a serverless printing infrastructure.

 

What is a serverless printing infrastructure?

Implementing a serverless printing infrastructure means eliminating print server architecture and utilizing a cloud-based solution to manage, track, and deploy printers. Along with eliminating print servers, serverless printing helps IT teams centralize their print environment, providing admins with a bird’s-eye view of all printer objects, drivers, and users across distributed office locations.

Companies are striving to remove infrastructure faster than ever before. According to Gartner, 75% of organizations will adopt a digital transformation model built in the cloud by 2026. And SaaS print management plays a vital role in any organization’s digital transformation. Moving from on-prem, physical resources to cloud-based solutions is critical to any digital workplace transformation.  

 

The four tenets of a serverless printing infrastructure

So, what exactly are the requirements of a serverless printing infrastructure? PrinterLogic CTO Corey Ercanbrack maintains that there are four, which we’ll highlight and describe below.

 

A modern SaaS architecture

Implementing SaaS-based solutions removes the need for expensive VPNs. VPN failures create bottlenecks. Not to mention, legacy systems require constant IT intervention, including security patches and upgrades to keep your hardware up-to-date. 

The immutability and microservices ingrained in SaaS solutions are critical components that allow for fully automated environmental scalability. These also prevent problematic breakdowns. These components, along with multi-tenancy, allow for speedy updates and delivery of services as they become available. Print jobs must stay local in the user domain, leveraging a direct IP protocol. In short, SaaS architectures encourage a better security posture and eliminate single points of failure.

 

IT infrastructure integrations

Ask more significant questions that take into account your IT roadmap as a whole. It’s bigger than users, printers, and print servers. It helps to think about WAN, BYOD, virtualization/DaaS, IdPs, and how to print across operating systems and multifunction printers. 

Ask yourself, “What will my printing infrastructure look like years from now? And, what steps can I take to future-proof it?” Consider how your print environment will integrate with business analytics platforms and other business intelligence software to drive you toward a fully digital workplace.

 

User-based security

One important consideration should be the path of print data. Direct IP printing provides better security since print jobs are sent directly from the workstation to the printer. 

Combining localized print jobs with Secure Release Printing and multi-factor authentication (MFA) features is integral to preventing print data loss. Open Identity Access Management dictates that the user is more important than the device. Auditable Role-Based Access Control (RBAC) allows for compliance and an improved security posture. These all align with existing infrastructure integrations.

 

Off-Network/Zero Trust printing

The fourth tenet of a serverless printing infrastructure is to keep print jobs local. With this in mind, consider other BYOD flexibility challenges. How can you deliver print functionality when the MFP in front of a user is on a different network? To access that service, you would need an external service available via a public internet connection and a local encrypted secure tunnel, creating hoops for IT to jump through just to maintain security. 

Serverless printing should extend Zero Trust printing capabilities to hybrid employees by empowering them to print securely to any network printer, regardless of their location. Authorized off-network users simply verify their identities via IdP, access the SaaS application, and select the network printer they wish to print to. In this scenario, all jobs remain encrypted until they reach the desired printer. This eliminates the need to print confidential documents to unsecure home office printers. 

 

Print management in the modern digital workplace

Now that we’ve defined the requirements of a serverless printing infrastructure, let’s look a little more closely at how AWS makes it possible. 

The AWS Digital Workplace delivers an ecosystem of secure and collaborative solutions. Kristen Escobar, Global Segment Lead for Digital Workplace at AWS, explains why: “When we say ‘Digital Workplace’…We are talking about the technology and the services required to support the end user daily, allowing them to work securely from anywhere on any device.”

“Work anywhere on any device.”

This statement may be poignant for IT pros. As employees slowly return to the office, there’s more interest in dynamic workplace models like hoteling and hot desking, creating a demand for BYOD support. Those new models create new challenges for IT and possibly for those who show up late to the office.

 

What makes a modern digital workplace?

Technology users today are either consuming, creating, or manipulating content. They do this either individually or in collaboration with others. And it’s possible only with a device and an application. 

The digital workplace defines the functions and mechanisms required to get the content to the user while enabling interactive collaboration and communication in a secure and accessible way. 

When we look at developing a truly digital workplace, three key areas stand out:

  • Endpoint management
  • Application management
  • Collaboration

The digital workplace identifies solutions that manage these components effortlessly. It provides a simple-to-use and practical remote work or remote learning environment. 

It’s important to note that we are not looking at the business applications themselves. Instead, we are looking at the mechanisms by which these applications are delivered, managed, and secured for remote users.

The combination of these principles and control operations allows us to define the function of a product or service. AWS has made it easy for PrinterLogic to provision a very secure, brand-new instance of their software. In a matter of minutes, it allows a defined printer object to be silently deployed across all operating systems.

 

Better Together: PrinterLogic SaaS + AWS

Since the beginning, PrinterLogic has shouted from the mountaintops to “eliminate your print servers.” In 2016, that message got louder when PrinterLogic and AWS partnered together. 

The goal? Deliver a true SaaS solution to enterprise printing. 

Since then, PrinterLogic and AWS have combined forces to leverage the following technologies and deliver a seamless print management experience:

 

Amazon Simple Queue Service (SQS)

Amazon Simple Queue Service is a fully managed message queuing service that helps you decouple and scale microservices, distributed systems, and serverless applications. SQS removes the complexity and overhead of operating message-oriented middleware and empowers developers to focus on differentiating work.

 

Amazon Elastic Compute Cloud (EC2)

Amazon EC2 provides scalable computing capacity in the Amazon Web Services (AWS) cloud. Using Amazon EC2 removes the need to invest in hardware upfront. This allows you to develop and deploy applications faster. You can use EC2 to launch as many or as few virtual servers as you need. You can configure security, networking, and manage storage. 

Amazon EC2 enables you to scale up or down to handle changes in requirements or spikes in popularity. This flexibility means you can reduce your need to forecast traffic.

 

Amazon Aurora

Amazon Aurora is a MySQL and PostgreSQL-compatible relational database built for the cloud. It combines the performance and availability of traditional enterprise databases with the simplicity and cost-effectiveness of open-source databases. Amazon Aurora features a distributed, fault-tolerant, self-healing storage system that auto-scales. 

It delivers high performance and availability with these several features:

  • Up to 15 low-latency read replicas
  • Point-in-time recovery
  • Continuous backup to Amazon S3
  • Replication across three Availability Zones (AZs)

PrinterLogic and AWS add incredible reliability and continuous delivery for print management. PrinterLogic SaaS is built on microservices that customers don’t have to patch or upgrade. They can reap the benefits of the new service as it comes online.

With PrinterLogic’s platform leveraging these technologies, IT departments everywhere can celebrate. Gone are the days of hearing, “The print server is down, and we can’t print.” 

With increased printer uptime and productivity, you might actually miss your end users a little bit. 

 

Highly available print management built for the future

PrinterLogic, combined with the power of AWS, can help you take a big step toward digital transformation. You can say goodbye to legacy, on-prem infrastructure. A modern print management solution is possible with PrinterLogic SaaS and AWS. 

PrinterLogic is available on the AWS marketplace and offers a 30-day, fully supported free trial of the software after trying a demo. 

Request a free demo and 30-day trial of PrinterLogic SaaS today.

Webinar Recap: Printonomics

Remember your last math class? 

You thought none of it would apply to your future career, and then, low and behold, you’re managing hundreds of printers and sweating bullets trying to track print costs.

This is particularly true for IT teams with complex, distributed print environments where quantifying cost, efficiency, and consumable waste seems like advanced calculus. 

Luckily, we hosted a webinar called Printonomics to help IT pros like you identify the actual costs of printing and turn what was once a complex math equation into simple subtraction. 

Watch the recording below or read on for a quick event summary. 

 

 

Printing Is Costing You Money

Everything has a price. But when it comes to printing, it’s not just about the cost of consumables like paper and ink; it’s the hardware, loss of productivity, and security vulnerabilities that exponentially drive up costs. 

And, if you want to really point the finger, your print servers are the main culprit for higher print costs. We highlighted a few reasons why:

  • Single point of failure: Printing stops when print servers stop.
  • Deployment overhead: Failed scripts and GPOs lead to more helpdesk tickets, meaning more money out of your company’s pocket. 
  • Maintenance and patches: IT pros dedicate a lot of time to maintenance and security patches—especially when spooler vulnerabilities are exploited.
  • Security vulnerabilities: The average cost of a data breach in 2023 is $4.45 million—a number that has risen by 15.3% since 2020.  

Even with a perfect track record: Zero vulnerabilities, no failures, and no failed deployments, Quorcirca still estimates that companies spend around $3400 yearly per print server

Truth be told, the odds of having a perfect year of printing are the same as winning the lottery.   

 

Printing Is Costing You Time

Time is money in the eyes of an organization. And when IT teams constantly spend time on print-related issues, your company could argue they’d rather invest money in your team tackling mission-critical objectives—not printing. 

But which areas of printing does IT spend the most time on?

According to one study, IT teams spend an average of seven hours on print-related tickets per 100 calls. On top of stacks of helpdesk tickets, IT teams find themselves stuck spending time reacting to low consumables, pulling print reports from various OS and manufacturers, and updating printer drivers.

Fortunately, there are a few ways to reduce time spent on print management. Our experts identified a few modern solutions that help you erase tedious troubleshooting tasks from your agenda, including:

  • Self-service printing
  • Real-time printer alerts
  • Automated reports
  • Customized and automated deployments
  • A dedicated printer driver repository

We’ll talk more about how you can implement these later, but these solutions also help you address sustainability initiatives, which we cover in the next section.

 

Saving Through Sustainability

Sustainability has become a must for companies building for future success. Gartner found that 80% of business leaders see sustainability as a strategic play to optimize and reduce costs

Sustainable printing, however, has been a proverbial thorn in the side of IT. Ninety percent of North American companies are unaware of how many printers they have. Without a clear view of how many printers you have, it’s fair to assume those companies don’t know how much they are wasting. Formstack notes around 30% of print jobs never leave the print tray, and 45% of documents are trashed by the end of the day. 

So, what steps can companies take to start printing more responsibly? Here are a few tips:

  • Centralize your print environment to learn what you have in your ecosystem.
  • Track print jobs based on user, group, and department to determine your consumption.
  • Set quotas based on cost or volume to discourage unnecessary, large print jobs.
  • Add an authentication step for each print job with pull printing functionality.

These tips fall under the same umbrella of creating intentional printing habits. Once you have these practices and features established, that’s when the savings start to trickle in. You’ll see paper and ink consumption drop, users will become more aware of what they are printing, and confidential documents won’t sit in the print tray.

 

Addition by Subtraction

How do you add value to your team through subtraction? 

The solution is simple: Eliminate your print servers.

PrinterLogic helps you cut costs and reclaim the time you’ve lost by moving your printer objects from print servers to our centralized, cloud-native platform. Admins can deploy printers without GPOs, track print jobs, and empower end users to install printers themselves from a single UI. Moreover, our solution leverages direct IP printing to keep jobs on the local network, eliminating spooler vulnerabilities for good. 

 

See How Much You Can Save

Want to put a number on your potential cost savings after eliminating your print servers?

We’ve developed a formula to help you calculate your print savings by answering eight simple questions about your current print environment.

Try our free print savings calculator now.

What Is Pull Printing?

Sprinting to the printer to pick up a confidential document can get anyone’s heart pounding. Sure, it’s great exercise. But have you ever thought, “There has to be a better way to do this?”

There is. And it’s called pull printing. 

You may have heard of pull printing before or one of its thousands of other monikers like follow-me printing, secure printing, or tap and print—to name a few. 

But what exactly is pull printing? And is it the right fit for you? 

 

Defining Pull Printing

Pull printing is a two-step verification for your print jobs. In the first step, a user initiates the job from a workstation or a mobile device in the same way as they ordinarily would. In the second, that same user permits the destination printer to execute the job.

However, when we place so much emphasis on streamlining the printing process, what’s the point of adding an extra step?

In a word: security

Pull printing ensures that classified documents, or those not intended for wider circulation, aren’t left sitting next to the printer for anyone to see by making the initiation and the release of the job two deliberate actions. This is especially handy when a user wants to print a job at a printer located on another floor or in a completely different building—say, before a meeting or a presentation.

 

Reasons to Implement Pull Printing

We just mentioned security as the number one reason to use pull printing. But, the benefits of pull printing stretch far beyond that. Below are a few key reasons to implement pull printing for your organization:

 

Sustainability

Even the most polished writers make typos, let alone end users. The problem is, once a user clicks Print, it’s impossible to go back in time and redo the print job—and that paper goes straight to the bin. The same applies to accidentally printing duplicates. Pull printing holds print jobs in the queue until users are ready to release them, making it easier to cancel unwanted jobs before they fall into the print tray. 

 

Fewer Helpdesk Calls

When IT is worrying less about printing, that’s a good thing. Equipping your printers with pull printing capabilities allows users to walk to another printer to release their print job when their go-to printer is down. This keeps users productive and doesn’t cause printing to come to a complete stop. Yes, IT will have to address the printer problem eventually, but you won’t get the same call four or five times about the same printer.

 

Simplicity

Printing should be a mindless process. Pull printing keeps printing simple for end users despite the added step. Gone are the days of running to the printer or panicking that someone will swipe your document. Think of it this way: When the user clicks print, the print job is placed in their back pocket until they are ready to release it. On top of that, users can pick up their print jobs in bulk and choose any pull-printing compatible printer they’d like to release their jobs. It’s simple, it’s efficient, and users hardly notice the extra step. 

 

Cut Costs

Print costs pile up in a variety of ways. But none hurt your bottom line more than paper and ink waste. One study estimates that 30% of print jobs never leave the print tray. That’s 30% that companies could save on consumables by holding print jobs in a queue before releasing them. Electricity consumption also drops because your printers are less active.

 

Printer Reduction

Every IT team dreams of having fewer printers, and pull printing allows you to minimize your printer fleet by removing individual desktop printers. Instead, end users can utilize shared printers to release their print jobs at their discretion without the risk of their documents being seen by wandering eyes. Removing local printers doesn’t sacrifice security, either. Pull printing helps companies maintain compliance standards and decreases attack surfaces by helping you reduce print infrastructure. 

 

Pull Printing with PrinterLogic

With PrinterLogic’s pull printing functionality, known as Secure Release Printing, users can print and issue the “pull” command to release the print job using one of four secure methods:

 

Touchless printing (QR code release): Using the QR code reader within the PrinterLogic Print Release App, simply scan the QR code on the printer directly from the default camera on the device. Users can then select the print job they want to release within the app.  

Web browser: Any device capable of running a browser—PC, Mac, Chromebook, or any mobile device—can release print jobs securely using PrinterLogic’s web-based app. For example, you can put an iPad or an affordable netbook near an active printer group and use it as a pull printing release station.

Badge/card reader: An external badge reader is placed at the printer, or a device already integrated into the printer itself is used. The reader integrates with your existing badge system to release the pulled print jobs at the authorized printer. It’s also compatible with CAC/PIV card certificates. 

Control panel application: With this method, the PrinterLogic app is installed directly onto a supported printer, allowing users to log in and release their print jobs directly from the device’s built-in display. Like QR Code Release, this method doesn’t require additional hardware.

 

PrinterLogic’s serverless printing solution allows you to leverage Secure Release Printing and implement modern secure print solutions to help drive your business forward and keep your data and documents safe. 

Want to try Secure Release Printing for yourself? Request a demo and get a 30-day free trial of PrinterLogic’s Advanced Security features. 

 

Print Management in a Hybrid Environment

Hybrid print environments can take many forms. 

For instance, one hybrid environment might comprise a mix of new and legacy printing devices. Another might be a combination of mobile and desktop users. Yet another hybrid environment might piecemeal together printing software or print management services to serve the unique requirements of different user pools. It’s not uncommon for some hybrid environments to include a little bit of all of the above.

But the burning question is: How do you simplify print management in hybrid environments?

We’ll answer that. But first, let’s delve into the difficulties IT teams are facing.

 

The Problems With Print Management in Hybrid Environments

As workplaces move away from traditional desk-based models and become more varied, hybrid environments are increasingly the rule rather than the exception. That inevitably creates problems for IT, where standardization is typically the most efficient and reliable way to administer the organization’s hardware and software infrastructure.

However, standardizing your print management services can be difficult when your managed print environment is a kaleidoscope of printer makes and models interfacing with different operating systems, client devices, and users.

One of the biggest challenges to pain-free print management is user acceptance. Adopting a uniform printing software solution might be welcomed by the IT staff, but if it means your end users have to compromise functionality or jump through extra hoops, that solution can quickly turn counterproductive. Users who are frustrated or confused (or both) by printing will inevitably call the helpdesk. Instead of proactively handling the organization’s managed print environment, admins and support staff are stuck reacting to printer issues and support tickets.

 

Creating the Ideal Hybrid-Managed Print Environment

A hybrid-managed print solution should be easy to administer, transparent to the end user, and improve the print workflow—irrespective of front-of-house variables like OS, department, client type, or printer model. Ideally, it should do these four things:

  1. Allow an organization to streamline infrastructure without sacrificing functionality and security. 
  2. Enable admins to oversee and maintain their managed print environments from a single pane of glass. 
  3. Provide powerful print management services and advanced functionality without resulting in a lumbering Frankenstein of add-ons and third-party software.
  4. Extend printing capabilities to hybrid employees by offering an easy way to print to network printers instead of relying on vulnerable home office printers (nearly 66% of companies are worried that home office printers pose a risk to their security). 

Simply put, the perfect print management solution for today’s hybrid workforce unifies and streamlines the print environment while providing infinite scalability, incredible user-friendliness for admins and end users, and next-generation features like mobile and off-network printing.

 

The Solution: Serverless Print Management

Serverless print management software allows organizations to eliminate print servers from their managed print environments, removing the need to deploy, operate, maintain, and upgrade remote print infrastructure. At the same time, it integrates seamlessly with any existing printer fleet and many print management services, even in complex Citrix and VMware virtual environments, which allows for quick, smooth initial migrations followed by effortless administration from that point on.

All of this is possible with PrinterLogic.

PrinterLogic’s SaaS print management solution combines next-gen, centralized management with the proven reliability of direct IP printing. 

That means:

  • Admins escape the hassle of establishing every client–printer connection. And, unlike common alternatives to direct IP, PrinterLogic’s serverless platform eliminates print servers and removes their single points of failure.
  • Admins and authorized support staff can deploy printers and drivers according to criteria like Active Directory (AD), IP address range, and MAC addresses—without relying on GPOs or scripts
  • End users can install printers themselves through PrinterLogic’s Self-Service Installation Portal. Instead of choosing from long lists of printers, which increases the risk of incorrect installs, they can identify nearby printers using the optional floor plan maps and install them with just one click. This feature has reduced helpdesk calls by up to 95% for some organizations.

But how does serverless printing benefit IT teams and hybrid employees?

If your environment requires constant mobility and security, PrinterLogic offers various features that enhance the printing experience for hybrid employees, including:

Off-Network Printing: Empower hybrid employees to print to any network printer from the comfort of their home office, a cafe, or a hotel for later pick-up. Your print data doesn’t remain at rest in the cloud and stays encrypted until it is behind your organization’s firewall. This feature removes infrastructure costs like VPNs, hosting services, and external access portals. 

Mobile Printing: Enable users with any mobile device, regardless of OS, to print to authorized printers. There’s no client-side software to install, and it works with any new or legacy network printer. Mobile, BYOD, and guest users can print quickly, reliably, and easily to on-location printers no matter where they happen to be.

Secure Release Printing: Boost security with a two-step print-and-release workflow to ensure that end users are physically present to claim their jobs. Release options include CAC/PIV, badge or card readers, web browser, and ID/PIN entry at the control panel. In addition, PrinterLogic’s QR code release method allows for a secure, convenient pull printing release mechanism without investing in any dedicated print release infrastructure.

 

Get Stress-Free Print Management Free for 30 Days

Despite the nuances and complexities of hybrid environments, PrinterLogic removes the barriers that make it difficult for managed print environments to adapt. While realizing time and cost savings through their ability to eliminate print servers, our print software solutions empower end users, increase organizations’ flexibility, and equip them with a robust print management platform built for enterprises of all sizes.

To see firsthand how PrinterLogic can unify and enhance your hybrid print environment, request a demo for a free 30-day trial today.

Reduce Printing Costs With Effective Print Management Software

Many organizations begin researching print management solutions to eliminate (or avoid) print servers and introduce greater efficiency and simplicity into their print environment. That could be through features such as centralized administration, self-service printing for end users, auditing and tracking—or a combination of all of the above. 

 

What makes a print management software “cost-effective”?

The best print management software minimizes infrastructure and synergistically leverages modern print features to help companies reduce costs and increase return on investment (ROI). 

What’s often overlooked is that it takes a holistic system to generate maximum cost savings. A piecemeal approach through one or two discrete print management solutions that are limited in scope and function will only result in piecemeal cost reductions—not counting the fact that each solution also requires a separate investment.

In multiple case studies conducted by the independent research firm TechValidate, PrinterLogic is a print management solution that reduces printing costs and commonly generates an ROI of around 200% or more. A few more organizations have reported an ROI as high as 500%. 

But how does PrinterLogic’s SaaS solution help companies generate such an astronomical ROI?

Read on to find out how admins drive down costs with PrinterLogic. 

 

Elimination of Print Servers

Print servers aren’t just big fancy boxes in your server room. They cost money to install, maintain, upgrade, and replace. Quorcirca estimates the average cost to maintain and license a print server to be around $3400 yearly. Not a small number, especially when working with a few of them. What’s worse is the time and productivity wasted because of not-so-unexpected issues, including server crashes, failed deployments, and slow printing speeds. 

PrinterLogic replaces your print servers with a serverless, direct IP printing solution, eliminating all those financial outlays. Implementation is quick and easy, too. Using our automated migration tool, you can move all printer objects and drivers from your print servers to our centralized Admin Console—which we’ll cover more in the next section. 

 

Centralized Administration

After implementation, admins can manage, edit, create, and remove printers across the enterprise—no matter how distributed the print environment—from a single pane of glass. PrinterLogic is true SaaS print management software that gives you full visibility into and control over every printer in the organization, ultimately saving countless hours previously spent grappling with the finer points of printer management. 

On top of increased oversight, admins can identify underutilized printers to help minimize the company printer count and reduce electricity consumption. 

 

Self-Service Printing 

End users of all skill levels can easily view, identify, and install nearby printers themselves with an intuitive Self-Service Installation Portal. Users can simply open the customizable floor plan map or drop-down list to access nearby printers. Admins can add or subtract printers from the user’s view at any time within the Admin Console, helping eliminate unwarranted access to specialty printers or printers used by specific departments. 

This feature alone results in up to 95% fewer print-related helpdesk calls, saving time and boosting employee productivity. 

 

Comprehensive Tracking and Auditing

PrinterLogic provides a crystal-clear window into all aspects of your print environment—including the quantifiable details of page counts, ink and toner usage, and more. This alone can account for massive reductions in printing costs, as it provides a basis to monitor and address the individuals, groups, and departments responsible for the overuse of consumables. To keep executives informed on print costs and volume, admins can set up automated reports to be emailed monthly, quarterly, or yearly. 

 

Optimized Printer Uptime

In its ability to remove single points of failure and print-halting issues like driver conflicts, orphaned printers, and stuck jobs, PrinterLogic provides your organization with a print environment synonymous with rock-solid reliability. Less downtime means more revenue and fewer costs devoted to troubleshooting.

If a printer does need servicing, SNMP Monitoring and Alerts with PrinterLogic helps admins take care of printer issues before they happen instead of taking on bush-league helpdesk calls like “printer needs paper” or “printer is low on ink.”

 

Eco-Friendly Printing

It’s hard to find solutions that can lower costs and promote sustainability. 

PrinterLogic makes it possible in two ways:

  1. Adding a simple step before printing to create intentional printing habits.
  2. Empowering admins to configure default printer settings.

Features like pull printing and Secure Release Printing ensure that users authenticate at the printer before they print. Since print jobs are held in a queue instead of going directly to the print tray, users can cancel accidental color print jobs, documents with typos, and duplicates that would otherwise increase costs. They can authenticate via various methods, including QR code release, web browser, badge swipe, or by entering a PIN on the printer control panel. 

To prevent users from accidentally printing in color or simplex, admins can configure printer settings to default to greyscale and duplex after each print job. This can be done en masse or to individual printers, depending on the needs of your end users. 

 

Advanced Print Security

According to IBM’s 2023 Cost of a Data Breach report, the average cost of a data breach globally is $4.45 million. And this number has risen by 15.3% in the past three years. 

So, how does PrinterLogic ensure you’re not a victim of a print-related data breach?

PrinterLogic extends the security of your print environment to your mobile employees and remote workers via Off-Network Printing capabilities. Instead of end users relying on unsecured home printers to print sensitive information, remote users can print directly to any networked printer in the office to pick up later or collaborate with a colleague to ensure its retrieval at the printer.

PrinterLogic adds a Zero Trust layer of security to your print environment via integrations with popular identity providers. All users must authenticate and verify their identity before accessing printers in your environment. And, to top it off, our SaaS print management solution is ISO 27001:2013- and SOC 2 Type 2-certified which helps your company stay industry-compliant and protects your critical data. 

For more info on security and privacy with PrinterLogic, click here.  

 

Calculate Your Potential Cost Savings

We’ve shared the cost-saving features of our SaaS platform. But how can you put a realistic dollar amount on your savings after eliminating your print servers? 

Our print savings calculator accounts for print server maintenance costs, consumable usage, and printer driver updates to help you generate your potential savings after eliminating your print servers with PrinterLogic.

Try the free print savings calculator now.